Have you ever lost a customer because a call went unanswered?
Here’s the guide that helps you choose the right business phone system – from cloud-based solutions to AI features that work around the clock.
Choosing the right phone system doesn’t have to be complicated. In this guide, you’ll learn exactly what sets different systems apart, which features make the biggest impact, and how you can use AI to improve customer service while reducing costs.
Why your business needs a modern phone system
A cloud PBX or IP PBX is more than a technical detail – it’s the hub of your company’s communication. It determines how quickly you can help customers, how flexibly your team can work, and how professional you appear.
Imagine this: a customer calls and is greeted by an AI receptionist who can instantly answer questions, book appointments, or forward the call to the right person through smart routing. The call never ends up in a voicemail box – and you keep the deal.
The benefits of a great phone system
- Never miss an important call
- Use the same number wherever you work
- CRM integration gives you customer info before you even answer
- AI features handle routine inquiries, freeing time for more valuable work
Cloud-based phone system – why more businesses are choosing it
A cloud PBX delivers all its features over the internet instead of through a physical device in your office.
Benefits:
- Flexibility – work from the office, home, or on the go
- Easy scalability – add or remove users with a single click
- Cost-efficiency – see for yourself in our phone system price comparison
The pandemic made it clear: companies using cloud-based solutions handled the shift to remote work effortlessly, while traditional systems struggled to keep up.
IP PBX for businesses – better sound and more features
With IP telephony, calls are transmitted via the internet, providing higher sound quality and greater possibilities. Combined with SIP trunking, you get stable lines and can easily connect your PBX with Microsoft Teams telephony for a fully integrated communication setup.
Add API telephony to build custom integrations and automations that simplify your daily operations.
The features that make the biggest difference
Smart call groups and IVR
With call groups, calls are routed directly to the right person. A modern IVR system can understand natural language, so customers can simply say “I want to talk to support” instead of navigating menu options.
AI features that work 24/7
- AI Support Agent handles common questions, tickets, and bookings
- Conversation Intelligence analyzes calls and automatically creates summaries
- AI Receptionist provides professional service even when your team is offline
Contact center and visualization
Take it one step further by adding a contact center on top of your PBX and visualize performance in real time with a wallboard.
How to choose the right solution
- Map your needs and challenges
- Test the system before you buy
- Ensure proper support and training
Start with a cloud-based PBX and expand with call recording, AI agents, and advanced integrations when your team is ready.
Get started today
- Book a personal demo
- Start a free trial
- Contact our experts
FAQ – Business Phone Systems
Q: What’s the difference between a cloud PBX and an IP PBX?
A: A cloud PBX is fully delivered via the internet and requires no local hardware, while an IP PBX can be either cloud-based or on-premises but always uses the internet for calls.
Q: Is there an integration with Microsoft Teams?
A: Yes, with Microsoft Teams you can manage all calls directly in the Teams interface. The integration works both ways.
Q: Is the AI Receptionist safe to use?
A: Yes, our AI Receptionist handles data according to the highest security standards and can be customized to your needs.
Q: Which feature delivers the most immediate value?
A: Usually, it’s call groups combined with CRM integration since they instantly improve response times and the overall customer experience.
