New service enables more efficient call flows

The words “Your estimated wait time is 17 minutes” are enough to make even the most eager customer hang up.

KPIs are all well and good, but how easy are they to actually measure — and can you track them in real time?

With lynes Analytics, it’s effortless to see how your answer groups are performing — right from your mobile.

With our new service, lynes Analytics, you can easily analyze your call flow and make smarter, data-driven decisions.

Do most calls come in on Wednesdays between 8 and 11 a.m.?

Is that when your response times spike?

lynes Analytics gives you insights into when and how long customers wait to reach you.

By analyzing your incoming calls, it’s easy to identify where extra resources are needed.

Is Wednesday your bottleneck day? Then maybe it’s time to add another agent to keep your response times within target.

With efficient staffing, you can allocate resources where they’re needed — exactly when they’re needed.

lynes Analytics tracks a wide range of data points, letting you see:

…and a bit more on top of that.

Want to know more about lynes Analytics?