Easier conversations with your customers
See the customer's name directly on an incoming call through Insights, which can be connected to several different CRM systems. If the customer is not included in CRM, you can also get a hit through our built-in number lookup.
Control the customer right from the start, with set IVR menus you will guide customers to the right department from the start and thus reduce lead times. You choose how the calls will be answered by yourself — at the longest available time or by skill level or other.
Tailored to your needs
Receive calls in the way that suits you best by tailoring the response groups entirely to your business, and you can also manage all settings directly on your mobile or PC!
Don't miss a call by using the appropriate ring strategy for your group, fallback to another agent group, or move on to a new group with more agents. If you are unlikely to miss a call, you can always activate a voicemail on the response group or look in the list of missed calls and call back.
No matter where the call goes, it always follows all the data and makes it traceable!
Generate audio files at the touch of a button
Regardless of the size of the company, it is usually someone who is allowed to record the audio files of the phone system. With lynes, we allow you to generate new audio files via text-to-speech or use recorded audio files.
With text-to-speech, you can avoid the hassle of having a new message posted in a response group in no time.
Developing employees
Analytics gives you access to all the necessary real-time statistics you need to ensure that you perform according to set KPIs. You also have access to historical data here and in the call log.
You easily filter out the data you need, which can be used, among other things, to figure out when you have the highest load on your phone and when you have historically been calmer.
With rights, you can also listen to conversations afterwards, share them to colleagues with or without comments, an easy way to improve your conversations.
Don't thumb at anything
With lynes, you get a scalable cloud service where you only pay for active licenses, making it easy for you to budget your growth.
Lynes is also top of the line when it comes to encryption, sound quality and uptime.
If you need help, the support is free of charge and it is also possible to handle most cases directly in the app — without our help!
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