Report AI Concerns or Adverse Impacts

Effective date: Oct 10, 2025
Last updated: Oct 10, 2025

At Lynes, we design and operate AI-powered communication technologies responsibly and with transparency. We aim to ensure that our AI systems — such as voice transcriptions, conversational intelligence, and AI-assisted customer interactions — are reliable, fair, and safe to use.

If you believe that an AI function developed or provided by Lynes has caused or may cause a negative impact (also known as an adverse impact), we encourage you to report it through this form. Your feedback helps us detect potential issues early and continuously improve the safety and quality of our AI systems.

What you can report

You may use this form to report any concern, risk, or observed negative outcome related to Lynes’ AI features.

Examples include:

  • Incorrect or misleading AI outputs, such as inaccurate transcriptions or unintended chatbot responses.
  • Privacy or data protection issues, such as personal information being processed or shared unexpectedly.
  • Ethical or fairness concerns, such as potential bias, discrimination, or unfair treatment.
  • Safety or security risks, such as system misuse, unexpected AI behaviour, or vulnerabilities.
  • Other impacts, such as social, reputational, or environmental harm linked to AI use.

If you are unsure whether your observation qualifies — please report it anyway. Our team will assess all submissions with care.

How we handle your report

  • Every report is reviewed by our AI Governance Team and assigned a severity level.
  • Serious or high-risk cases are escalated to Lynes’ AIMS Management Leader for immediate investigation.
  • We may contact you for additional details if you have provided your contact information.
  • Reports are handled confidentially.

Adverse Impacts

By submitting this form, you consent to Lynes processing the information you provide for the purpose of investigating and addressing your report.

We store reports securely and only for as long as necessary to complete the investigation and maintain audit evidence under our AI Management System (AIMS).

For more details, see our Privacy Policy.


If you prefer not to use the form, you can also report directly by email:

📧 ai-report@lynes.io

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