Sliced bread, the wheel, and public holidays â some of humanityâs greatest inventions.
Well⊠apart from integrations, of course.
Because if thereâs one thing that has truly changed and simplified how we work, itâs the ability for software to integrate and work together â making our workday smoother and smarter.
If youâre still manually searching for phone numbers in your CRM system, keep reading â weâre talking integrations today.
Hereâs our list of 6 reasons why integrations are a must.
1. Improved Customer Experience
When you integrate your CRM or support system with your telephony, you unlock a whole new level of efficiency.
Forget manual lookups â the switchboard automatically searches your CRM as soon as someone calls.
This means the person answering immediately knows whoâs calling, from where, and if there are any open cases.
No more asking for customer numbers, names, shoe sizes, or star signs â just smooth, personal service.
2. Faster Handling
And itâs not just the customerâs experience that improves â your agentâs job becomes much easier too.
They can instantly access the callerâs information and get straight to solving the issue.
The result?
Shorter calls â shorter queues â less frustration â happier customers.
3. More Efficient Sales Cycle
Letâs be honest â admin is every salespersonâs nightmare.
With smart integrations, they gain access to features that make their day infinitely easier.
How does this sound?
- Automatic call logging on customer records
- Click-to-call
- Instant customer card pop-ups
Thatâs how you make the sales process faster and smoother.
4. Automated Workflows
You probably use several different apps and tools every day â and switch between them countless times.
That ends now.
By syncing your chat channels with tools like Trello, you no longer need to jump between apps.
Imagine having all project updates, files, and conversations gathered in one place.
Peaceful, right?
5. Simpler Communication
Business communication today is about much more than phone calls.
Video meetings, chat, and screen sharing are all part of the mix.
One of the best reasons to integrate is to bring everything together â including Office 365.
That way, you can access your email directly in the same client you already use and even share emails in chats for faster collaboration.
Smart? We think so too.
6. Turn Internal Chat into External Collaboration
Chatting with colleagues is quick and easy â you share files, jump into calls, and stay connected.
But what about external partners and projects?
By integrating with tools like Slack, you can keep chatting in your own environment while your supplier, client, or partner uses theirs.
Youâll still keep all the smart lynes features â and say goodbye to long, messy email threads.
Enjoy seamless chat and file sharing between platforms.
Want to know more about how our smart integrations can simplify your workday?
Donât hesitate to reach out â or try lynes free for 30 days.
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