Since this is part of a blog series, I recommend reading my previous posts first — the first one is about communicating across generations in the workplace, and the second one explores whether bad apps are holding you back from hiring.
Read them already? Great.
Haven’t? No worries, I’ll wait…
…Alright, let’s get started.
In this post, we’ll focus on what to look for when choosing an app that actually works for all generations in your organization. By choosing the right one, you’ll increase your chances of building communication that truly works — across teams, departments, and ages.
A quick recap
We’ve already talked about different generations — how they work, and which communication methods they prefer. But let’s refresh:
- Generation Z (1997–2021): Messaging, video, voice (and voice commands)
- Millennials (1981–1996): Messaging and group chats
- Generation X (1965–1980): Email and phone calls
- Baby Boomers (1946–1964): Phone calls and email
How to choose the right app
Success comes down to a classic three-step approach:
- The right communication channels
- Support for multiple devices
- The right strategies
Let’s go through them one by one.
1. Communication channels
Modern workplaces mix generations, communication habits, and a steady flow of internal and external messages.
That means you need a tool that brings all your digital communication paths together — calls, messages, video, and email — so every employee can communicate in their preferred way, without losing the connection to others.
If you also handle external communication, like customer inquiries, the same logic applies:
Your customers should be able to contact you however they prefer — and your team should be able to manage those channels in the same app they use internally.
2. Devices
The second step is easy to check off: choose an app that works seamlessly across major platforms — Windows, Mac, Linux, browsers, iOS, and Android.
Consistency is key: make sure the app works the same way everywhere and that updates are released regularly to keep it stable and secure.
3. Strategies
Even with the right tools, you need the right strategy. Without it, none of the above matters.
Create an internal communication plan that fits your team’s culture.
In short — adapt, align, and agree on how you communicate.
You can read more about this under “Improving your intergenerational communication” in the earlier post.
Choose an app that creates living communication
With the right app, communication becomes effortless and dynamic.
The golden rule? Mirror the communication path.
If information needs to move, it should be easy to switch channels and adapt the format for the next recipient.
Imagine this (a bit extreme, but you’ll get the point):
- A Boomer makes a call to a Gen X colleague
- That person writes a summary email to a Millennial
- The Millennial forwards it to a Gen Z teammate
- The Gen Z instantly sends a chat message to book a quick video meeting
Sounds chaotic? Maybe.
But with the right app, all these communication paths can happen in one smooth flow — without friction, without switching tools.
lynes — for every generation
The solution? One app to rule them all.
Here’s how lynes helps teams communicate seamlessly across generations:
One app. One experience.
In lynes, we’ve combined telephony, video, chat, collaboration, customer feedback, and more — all in one unified platform.
You can handle calls, manage your PBX, send chat messages, join video meetings, switch between video and voice, write emails, and more — all within a single app.
But what really sets lynes apart is symbiosis — our communication channels don’t exist in isolation. They work together, allowing users to adapt their communication style depending on who they’re talking to.
So whether your colleague prefers a call, an email, or a quick chat message, lynes makes the switch effortless.
Want to communicate smoothly across generations?
👉 Try lynes for free and see how easy it can be.
