Imagine this:
You get a question from a customer. Youâre sure you talked to your colleague about the exact same thing last week. Now you just need to check what you decided.
But where did that conversation happen?
Was it an email? Or maybe WhatsApp?
A checklist in Trello? Or a text message?
Five minutes later you remember â it was in your private Slack chat.
Sound familiar?
Finding the right information across all the apps and communication channels your company uses can be confusing â and often time-consuming.
And itâs not surprising.
Most companiesâ communication environments are complex.
You probably use a mix of these:
- Messaging apps
- Mobile phones
- Phone systems
- Customers calling support lines
- Calendars
- Ticketing systems
- Voicemail
- Internal chat tools
- Website chat widgets
- File sharing and storage
- To-do lists
- Conference calls
- Video meetings
Yes, the list goes on. Thereâs a lot happening in your information flow.
With all this complexity, itâs more important than ever to have a hub that connects everything and keeps track of it all. But what should that hub include â and how can it actually help your team work more efficiently?
Enter: the communication platform.
A communication platform from lynes is a digital hub that brings all your companyâs communication channels together in one unified interface.
It integrates all the tools listed above and makes everything searchable â so activities and messages donât disappear, get lost between systems, or slip through the cracks.
It also generates valuable statistics and insights that help you work more efficiently and deliver better service to your customers.
In short: a communication platform keeps all communication flows in one place.
What can a communication platform do?
Reduce internal emails and organize with chats
A key part of your communication platform is the chat.
Here you create conversations based on context.
Love talking about cats? Create a chat channel for that.
Need to plan next weekâs customer event? Create a separate channel for that too.
Pro tip:
Move internal questions, tasks, and discussions to chat.
Use email only for external communication.
Youâll avoid messy inboxes and make it much easier to find what youâre looking for later.
Create to-do lists in one click
Set up notifications based on your preferences.
Get alerted when new messages appear â or set your status to âawayâ when you donât want to be disturbed.
In lynes, you can also create reminders directly in chat.
Got a message you need to act on later?
Click it and select âCreate to-doâ â and voilĂ ! Youâve created a reminder without even opening your calendar.
Handle calls â from anywhere
Remote work is the new normal. A communication platform makes it possible.
Call and receive calls, log in and out of answer groups, transfer calls to colleagues, park them, or forward to external numbers â all from the same interface, wherever you are.
Find the right contact instantly
If your company has multiple offices, finding the right person can be tricky â especially for new hires.
The lynes contact list is intuitive and searchable by location, department, role, or responsibility.
Say you met someone at an event â you think his name was John, Jonas, or Johan and he works in Stockholm.
Just type âJoâ and filter by âStockholm.â
Youâll get a list with photos and contact info in seconds.
Work faster with keyboard shortcuts
Set up custom shortcuts to answer, forward, park, or transfer calls with one click.
Our Softphone is packed with smart shortcuts. Once you learn them, youâll be amazed at how much faster you work â without ever lifting your hands from the keyboard.
Perfect for anyone who handles calls daily (and just as useful for those who donât).
Let your calendar plan for you
Planning meetings, check-ins, or workshops shouldnât require endless email threads.
When your meetings are up to date in your calendar, colleagues can easily see your availability in their softphone and invite you directly â no back and forth needed.
Itâs also easier for remote teammates to schedule with you.
Receptionists can see your availability in real time too.
You control what calendar events are visible and what stays private.
Save time with smart presence management
Our robust presence system lets colleagues see whether youâre available â no matter where you are.
Need an hour of focus?
Set your status to âBusyâ and choose when youâll be available again.
Callers will automatically get a message that youâre unavailable, and your colleagues will see when youâre back.
After that hour, the system switches you to âAvailableâ â automagically.
No more juggling video platforms
External tools like Skype, Hangouts, or GoToMeeting often cause chaos.
Someone forgot to update.
Someone canât log in.
Someoneâs mic doesnât work.
Weâve all been there.
With a communication platform, you get fully integrated video and phone conferencing â no logins, no technical issues, always up to date.
Create recurring meetings, invite colleagues based on their calendars, and join from anywhere â desktop, mobile, or web.
Letâs wrap it up
A communication platform is your companyâs central hub for all communication.
Its biggest strength isnât just the features â itâs the fact that everything lives under one roof.
Used properly, it helps you reduce internal email, centralize projects, and ensure everyone has access to the same information.
It also helps you keep track of your colleagues, no matter where theyâre based.
Beyond making work more efficient, it simply makes work more enjoyable.
No more unnecessary, time-consuming steps â just focus on what really matters.
And with built-in analytics, you can always measure and adjust for even better results.
We can help
Want to know more about how our communication platform can help your company work smarter?
We install two new communication platforms every day â and we donât just set up the tech.
With our experience, weâll help you structure it in a way that simplifies your workflows and makes your workday smoother.
Get in touch â weâd love to show you how.
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