Does your company have a phone policy?

Do you know who’s in charge of buying new phones — or who to complain to when your data runs out for the fourth month in a row?

No?

How about who to contact if something stops working, or how your call recording actually works?

Still no?

Then let me ask: Does your workplace have a phone policy?

What is a phone policy?

A phone policy is a document that answers all possible questions about your company’s mobile services — including the ones above.

It usually covers things like:

• How to handle incoming calls and voicemails
• Who’s responsible for devices and subscriptions
• Proper phone etiquette and guidelines for communication

In short: it’s your internal guide to how phones and mobile services should be used within your organization.

Why your company needs one

There are plenty of reasons to have a phone policy.

A well-documented policy reduces confusion, minimizes questions, and makes everyone’s day-to-day easier.

The goal is for you and your colleagues to always know:

• How to respond to calls
• What to do if something breaks
• How to use your mobile services properly and securely

Get inspired by our free template

To save you from starting from scratch, we’ve created a ready-to-use phone policy template — filled with examples, guidelines, and practical tips.

The template includes:

• The purpose of a company phone policy
• Internal and external contact points
• Licenses and mobile services overview
• Rules, routines, and responsibilities
• Tips and best practices

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