How Lynes supports sales organisations

I’ve worked in sales myself, and those (rare) times the quarterly budget didn’t look quite right—it was obviously not my fault. At least, that’s how I remember it. When things went south, it was always because of a bad CRM system or a poor prospecting tool. Definitely not, under any circumstances, because of me.

Thought: can you claim force majeure on a sales budget?

This post, believe it or not, isn’t about “3 great excuses when you miss your target.” Instead, it’s about how you, as a salesperson, can work more efficiently with the right tools.

Let’s take a look at how we at lynes support sales organizations.

7 features that boost sales productivity

This list is for sales reps—but don’t worry, sales managers, your version is coming soon. It’s perfectly fine if you keep reading though 😉

Click to call

It might sound simple, but if time is money, this feature can save you plenty of both. With lynes, you can click any phone number on a website or in an Excel file to start an outgoing call directly from your computer.

All designed to minimize the time you spend switching between apps.

Caller ID lookup

Salespeople make countless calls—and unfortunately, not all of them get answered. And when someone calls back, you might not always remember who it is.

That’s why lynes automatically checks incoming calls against a number database and shows who’s calling right in the notification. You can instantly prepare and take control of the conversation.

Integrations

If there’s one thing that truly boosts a salesperson’s efficiency, it’s smart integrations.

With lynes, you can sync with tools like Microsoft Teams to align your activity and presence status, or connect your CRM. For example, integrating HubSpot takes just a few clicks, and suddenly you’ll have access to features like caller insights, contact links, and automatic call logging.

This saves valuable time—no more manual logging or searching for customer details. lynes handles it all.

Read more about our integrations here.

Call recording

Salespeople make a ton of calls daily—and it can be hard to keep track of who said what or which customer requested an updated quote.

With call recording in lynes, you can easily go back and listen to any conversation. It’s also a powerful tool for refining your pitch and identifying which phrases resonate best or what objections you hear most often.

Convert active calls into conferences

One of our most unique features is the ability to turn any active call into a conference—no matter who you’re speaking with.

If you’re on a call from your computer, you can send an invite link to another participant, and just like that, you’re in a conference.

Perfect for spontaneous demos when a lead wants a quick product walkthrough, or when you need to share your screen instantly.

Transcription

Listening to voicemails in 2024 isn’t exactly peak efficiency for a salesperson chasing quota.

Instead, lynes offers transcribed voicemails, letting you read the message instead of listening to it. You can choose between full transcriptions or short summaries, depending on your needs.

Share calls

Cross-department collaboration is key to success. As a salesperson, you might work closely with marketing, admin, or finance—and we’ve made that easy in lynes.

You can share call logs (with or without recordings) between colleagues or departments. For example, if a customer reports an issue during your call, you can forward that conversation to support with a short note—saving time and cutting down on unnecessary admin.

You stay focused on what matters most: closing deals.