Imagine the following scenario:
It's summer, the sun is shining and it's 15:57, experienced as you are you've been ready to shoot yourself out since last week at the same time. It's time for... holiday!!
Seconds feel like minutes and minutes like hours.
15:58... *Have I missed something? *
- The face was smeared with sunscreen already at lunch
- The long jar is ice cold and the chili nuts are raised
- The lounge chair has taken a shower of 5-56
- The automatic response to emails has been scheduled for 5 months
15:59... *now it's close*
GODDAMN!!! *Realize that you forgot to change the exchange's opening hours*
What a mishap. Aja just bite into the sour apple and call customer service and ask them to fix it.
Or?
Not if you had lynes, for there is the seventh wonder: self-service.
In less than a minute you could have changed the opening hours in the switchboard AND fixed a new voice response. How good doesn't that sound? Self-service in Lynes... What a treat!
Why self-service?
Self-service (or as the Yanks say self service) can be seen as a complement to a customer service where you can handle most of your cases yourself without having to contact anyone.
As more and more companies have begun to embrace the idea, consumers are becoming more used to it. Today, we handle most of our banking operations directly on your mobile phone and you can easily report an injury to your insurance company via their website.
There are, of course, many benefits of self-service. Here are a few:
- You become independent of the opening hours of a customer service
- Changes are always available
- You save time in the form of possible queuing time
- And if you don't like people, you don't get in touch with them 😉
How does self-service work in lynes?
With lynes, you can easily manage most of your cases right on your mobile phone. The self-service is built into the app and works just as well in the mobile as it does in the computer or tablet. You can, among other things:
- Change the opening hours of the exchange
- Create and edit existing response groups
- Record audio files to response groups, IVR and voicemail
- Create and order new users, sim cards and mobile subscriptions
- Change invoice details and view status
- Manage teams and chat structures
- Add and remove features, add-on services & integrations
Contact us if you want to know more about lynes and self-service!
