Stop paying for unnecessary administration

Unnecessary admin costs more than you think

Time is money. You know it, we know it — yet an unreasonable amount of time is still wasted on administration every single day.

Customer service teams write call notes, sales reps log calls in the CRM, and managers review documentation. It’s all important work — but let’s be honest, it’s also a huge time thief.

Many customer service managers find themselves buried under a mountain of admin. Agents spend hours logging calls, managers spend evenings listening to recordings to evaluate service quality, and sales teams complain that CRM updates take too much time. All of this adds up — and it’s costly.

So, what would you do if you could save hundreds of thousands of kronor a year by cutting unnecessary admin?

Invest more in customer relationships? Let your salespeople focus on actually selling?

That’s why Conversation Intelligence (CI) exists — to automate the boring stuff and let you focus on what really matters.

A quick explainer: What is Conversation Intelligence?

Imagine never having to take notes during a call again.

With lynes Conversation Intelligence, AI handles it for you — automatically recording, transcribing, and summarizing every call.

That means you’ll always know what was said, without relying on memory (or your rushed handwriting).

How much time and money is lost to admin?

Customer service agents

Agents spend a significant part of their day documenting calls, logging cases, and updating customer data.

Even though many contact centers try to keep post-call work under 90 seconds, industry data shows that the real average is closer to 6 minutes per call.

If an agent handles 40 calls per day and spends 2 minutes on post-call notes, that’s 80 minutes of daily documentation.

If the calls are more complex, that number can reach 3 hours a day — up to 60 hours per month, meaning 15–40% of total working time goes to admin alone.

Customer service managers

Supervisors and managers often spend hours every week listening to call recordings and reading chat logs to assess quality.

Yet, only 1–3% of customer interactions ever get reviewed — because manually analyzing calls takes too long.

Sales teams and CRM logging

Here’s the silent time thief no one talks about: CRM data entry.

Salespeople spend an average of 5–6 hours per week logging information into CRM systems — roughly 25 hours per month.

In fact, 25% of companies report that their sales reps spend a full workday each week on CRM updates instead of selling.

How Conversation Intelligence cuts the admin load

Instead of wasting hours on manual tasks, let AI handle it. Here’s what you get:

Automatic transcription

Every call is automatically transcribed and summarized. No more note-taking or typing up summaries afterward.

Instant overviews

Get a quick overview of all your calls without having to listen to them in full.

Automated summaries let you identify key topics, trends, and customer issues in seconds. Need more detail? Just open the full transcript.

Searchable conversations

Forget scrolling through recordings — search for specific words or phrases and jump straight to that part of the conversation.

If a customer expressed dissatisfaction, you can instantly locate and review that exact moment.

Integrations: all your data in the right place

No more data silos.

Conversation Intelligence syncs transcripts and summaries directly with your CRM, attaching them to the correct customer record.

That way, your team always has up-to-date and accessible information.

We all know CRMs are great — if they’re actually used. By automating documentation, CI keeps systems accurate without extra effort, giving your team more time to sell, serve, and succeed.