AI Agent

What is an AI Agent?

A Agenti AI is a software-based, intelligent assistant that can independently manage tasks via calls or chat. It uses AI to understand what people say or write, react appropriately and can make decisions -- without a human needing to intervene.

In UCaaS (cloud-based communications) and CCAAs (contact center solutions), AI agents are used to:

• Answering Frequently Asked Questions (FAQ)
• Link to the right person or department
• Collect information from the customer
• Follow up on cases or book meetings
• Escalate to Human Personnel as Needed

AI Agents can work with both voice (e.g. as a telephonist) and text (e.g. in a chat) — and they do it 24/7, year-round.

How do AI Agents work in practice?

Behind an AI Agent are several technologies that work together:

• Natural Language Comprehension (NLU) to interpret what the customer wants
• Automated logic and decision trees which determines the next step
• Integrations with CRM or support systems retrieving information about the customer
• Voice or text engines which gives answers directly

Examples:

Customer: “Hi, I need a copy of my last invoice.”

AI Agentur: “Of course! I'll pick up your latest invoice. Would you like me to send it to your email?”

Fast, accurate and without waiting time.

How Lynes Uses AI Agents

Hos Lynes our AI agents are an integral part of the entire communication platform. That is, they work directly in:

• Telephone switchboard
• The web chat
• Support flows
• Customer Service Queue

You don't need any third-party solutions or external apps. Everything happens in the same interface as the other functions — making it easy to get started and easy to evaluate the effect.

Our three AI agents today:

• AI telephonist — handles calls, connects correctly and greets callers
• Personal AI telephonist — trained on your specific routines and terms
• AI Support Agent — answer questions, follow up on cases and free up time from the support team

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‍FAQs about AI Agents

What is the difference between an AI Agent and a chatbot?

An AI Agent is smarter and more flexible than a classic chatbot — it can handle multiple steps, speak voice and connect when needed.

Can AI Agents speak Swedish?

Yay! Our AI agents are trained for natural conversation in both Swedish and English — including dialects and nuances of the language.

Can AI Agents integrate with other systems?

Yep. They can be connected to, for example, CRM systems, case management or calendar to retrieve and submit information.

Do I need to have lynes to use your AI Agents?

Yep. Our AI agents are fully integrated into lyne's platform — that's what makes them so easy to use.

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🚀 Are you curious about how our AI agents could work in your business? Contact us here and we will book a demo.