AI Receptionist

What is an AI Receptionist?

A AI Receptionist is a digital voice assistant that uses artificial intelligence to respond to and manage incoming calls. It can answer, greet, understand what the caller wants, ask follow-up questions, connect the call to the right person — or respond directly with pre-programmed information.

It's not about a pre-recorded menu like “Press 1 for the switch” — it's about an intelligent and call-based solution that actually understands What the caller says.

Many companies use AI receptionists to:

• Respond to calls outside office hours
• Reducing queues and offloading in customer service
• Make a professional first contact
• Ensure that no conversations fall between the chairs
• Automate simple tasks (e.g. opening hours, address, frequently asked questions)

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This is how the AI receptionist works in practice

An AI receptionist listens to what the person says — and acts on it. Examples:

Customer: “Hi, I'm looking for someone at support.”

AI Receptionist: “I will be happy to help you. Connecting you to the support.”

Customer: “When do you open on Monday?”

AI Receptionist: “We are open from 08:00 on Mondays.”

Behind the scenes, voice recognition (ASR), natural language comprehension (NLU) and text-to-speech (TTS) work to make it feel natural and human.

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We offer AI receptionist — but better

Hos Lynes We offer several AI agents that do exactly what an AI receptionist does — but in a more flexible and powerful form. You can choose whether the AI will take the entire call, just welcome and disconnect, or, for example, take over when the staff is busy.

With our solutions you get:

• Natural conversation in Swedish (or English)
• Support for all types of calls — simple or complex
• Full control in a single system — no external AI required
• Statistics, insights and improvement over time

You don't have to think about servers, integrations or apps. Our AI agents are built into lyne's platform — ready to be activated with a click.

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Which AI agent suits you best?

We have several smart AI solutions depending on your needs:

• AI telephonist: Responds, guides and connects correctly
• Personal AI telephonist: Tailored with your procedures and company information
• AI Support Agent: Helps with troubleshooting, order status and FAQs

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AI Receptionist FAQ

What does an AI receptionist do?

It answers incoming calls, understands what is being said, asks follow-up questions and connects — without having to man the switchboard.

How does an AI receptionist differ from a regular switchboard?

A standard switch is often based on button selection. An AI receptionist listens and understands natural language — and feels more like a human.

Can the AI receptionist speak Swedish?

Yep. Our AI agents are trained for Swedish and handle different dialects, speech tempo and pronunciation with natural fluency.

What if the AI doesn't understand?

If the AI cannot interpret the call, it will be connected to human personnel or voicemail — according to your wishes.

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Contact us today for a free demo and experience the difference with an AI receptionist who actually understands your customers.