Help Center

Help Center — Customer Support on Customer's Terms

One help center (or “Help Center”) is a digital platform that brings together knowledge and solutions in one place, so that users can find answers to their questions themselves. It is a form of self-service, where visitors search for information instead of contacting customer service.

Common Content in a Help Center:

• Frequently Asked Questions (FAQ)
• Guides and how-to articles
• Troubleshooting Steps
• Video Walkthroughs
• Clear categories and search function

The aim is to reduce pressure on customer service, provide faster responses and improve the customer experience.

Help Center and AI — a natural combination

As AI becomes more prevalent in customer support, help centers have taken on a new role. Instead of the user looking for the right article himself, a AI agent guide them directly to the right answer — via chat or phone.

An AI-supported help center can:

• Interpreting what the user is asking
• Searching the Knowledge Base
• Give relevant answers directly in the conversation
• Follow up if the issue is resolved
• Pass on to human agent if necessary

This means that help is not only available 24 hours a day — it is also more accurate.

Does Lynes have a help center?

No — we have something even smoother. Hos Lynes We use AI agents that can:

• Receive questions via chat or phone
• Understand what the case is
• Get the right answer from a knowledge base
• Help the user directly, without having to search

You don't have to scroll through articles — our AI will find what you need in seconds.

Help Center Frequently Asked Questions

What is the difference between a Help Center and an FAQ page?

A FAQ is often a short list of frequently asked questions. A help center includes more comprehensive materials, search features, and guides.

Is a help center the same as a knowledge base?

They hang together! The help center is the interface, while the knowledge base is the content behind it — the articles, guides, and answers.

Do I need a help center if I have AI in customer service?

Not necessarily. With AI agents that can understand and respond instantly, you can often skip the traditional help center entirely.

Does AI work as a help center over the phone as well?

Yep. An AI agent in the telephone exchange can provide answers, ask follow-up questions and even guide the user through solutions — without them having to click anywhere.

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🔍 Do you want to know how it works? Learn more about our AI agents or contact us for a viewing.