IP telephony for business

How IP telephony works for businesses

IP telephony, also known as VoIP (Voice over IP), involves telephone calls being sent as data packets over the internet instead of over copper networks. For businesses, that means telephony is no longer tied to a physical location or a traditional switchboard. Calls can be received and made from computers, mobile phones, tablets or IP phones — wherever you are.

The big difference from traditional telephony is not just the technology, but the possibilities. IP telephony can be combined with other digital channels such as chat, video and email in a Unified Communications as a Service (UCaaS) solution, creating a more unified and efficient communication.

Advantages of IP telephony for business

• Lower call costs, especially in foreign calls
• Mobility — bring your change in your pocket
• Scalability — add or remove users quickly
• Integracija with other tools, such as CRM or case management
• Features such as call recording, referral and AI services

In addition, companies do not have to invest in expensive hardware, since the system is managed in the cloud and updated on an ongoing basis.

IP telephony and lynes

At lynes, IP telephony is an obvious part of our communication platform. We offer not only call functions, but a total solution where telephony merges with chat, video meetings and AI capabilities — all in one app.

Thanks to our mobile-focused design, IP telephony works just as well on the mobile as on the PC. It makes it easy for both office and field staff to stay in touch, manage calls, and follow up on customer dialogues — no matter where they are.

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Business IP Telephony FAQ

Do I need to replace the entire gear?

No, many companies can move over their existing numbering plan and combine IP telephony with other channels without major interventions.

Does it work in case of power outages or network problems?

In case of problems with internet connection, mobile data or redundant connections can be used. Calls can also be forwarded automatically.

Is the call quality as good as with landline telephony?

Yes, and often better -- especially with modern codecs and stable connectivity. The technology has matured and is now used even in critical operations.

Can I use my regular phone numbers?

Yep. You can keep your landline numbers and combine them with mobile numbers in the same system.

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🔁 Do you want to know more about how lynes IP telephony works in practice?

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