Contact Center
Satisfied customers, less hassle
With lynes Contact Center, agents work faster and customer service is both easier and better
A selection of our customers
Why Contact Center from lynes is the right choice for you
With lyne's AI-powered Contact Center, you can scale up or down as needed, whether you have three agents or a hundred.
Smart phones
With response groups from lynes, you can keep track of incoming calls. Every call becomes a case automatically, and queues, opening hours and statistics are seamlessly managed in real time.
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Solve cases together faster
Agents and supervisors can collaborate seamlessly right in the Contact Center.
Add internal notes, share information, and solve complex cases in a smart way.
Give the agents super powers
With built-in AI, agents get support that increases productivity right in the Contact Center. It saves time, raises quality, and lets them focus on what matters most: a great customer experience.
Conversational Intelligence
With Conversation Intelligence from lynes, you get insight right away. All calls are analyzed automatically â you get tags, trends and searchable history without lifting a finger.
Artificial Intelligence
Keep track of every case
With case management in lynes Contact Center, all customer cases are brought together in one place. Whether they come in via email, chat or phone, a case is automatically created.
You can easily see what is active, who is working on what, and that nothing is forgotten. The result? Better overview and faster management for both the team and the customer.
Contact Center
Capture cases from all channels
No one likes to chase information in different systems. With lynes Contact Center, you can manage telephony, chat and email in a single view.
Your agents avoid duplication and get full control of the entire customer journey from first contact to completion.
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- Telephones: Calls are automatically logged and linked to the right case, ready for quick follow-up.
- Chat: Real-time chats turn into cases in one click.
- E-mail: Incoming emails are automatically converted into manageable cases.
Contact Center
Everything Logged Fully Automatically
All calls, are automatically logged in your CRM. In addition, with lynes Conversation Intelligence, the conversations are transcribed and saved to the correct customer card. You avoid manual registration and get full traceability, ideal for teams that want to work faster and smarter.
Contact Center
Let AI take care of the simple
With AI agents in lynes Contact Center, frequently asked questions and cases are automatically handled 24/7. It frees up time for your employees to focus on more complex tasks that require human presence and expertise.
Explore features with lynes
Lynes contact center brings together calls, chats and cases in a smart interface where AI helps you respond faster and provide personalized service right in the app.
Conversation Intelligence
With lynes Conversation Intelligence, every meeting is recorded, transcribed, and summarized so you never miss key details and can easily find the information you need.
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Conversation Intelligence
With lynes Conversation Intelligence, every meeting is recorded, transcribed, and summarized so you never miss key details and can easily find the information you need.
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Analytics
Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.
Analytics
Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.
Collaborate more. Talk more. Integrate more!
Integrate Lynes with your favorite tools, software, and apps.
Frequently Asked Questions and Answers.
Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!
Lynes Contact Center brings together telephony, web chat and email in a common view. All channels are automatically logged as cases to provide a cohesive and efficient customer journey.
Oh, absolutely! With Lynes' AI-powered Contact Center, you can scale up and down as needed â whether you're three agents or a hundred.
Agents and supervisors can collaborate seamlessly right in the Contact Center: you can add internal notes, share information, and make decisions together â all in real time.
The AI agents in Lynes Contact Center handle frequently asked questions and simple matters around the clock, freeing up time for your agents to focus on more complex and value-adding customer contacts.
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Conversation Intelligence automatically analyzes all conversations â they are transcribed, tagged, and searchable. You get trends, insights and history without extra manual management.
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With Lynes Contact Center, every incoming call, chat, or email is automatically converted into a case â complete with case number, history and assignment right in the same interface.
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Contact us
Switch, Contact Center or AI? Lynes is all that -- and some more.
Lynes is more than just a business switchboard â it's a complete platform for customer communication and insights. Work smarter with AI agents, automated feeds, and all in one app.
A selection of our customers
Interested? Talk with us today.
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