Bringing Your Own Carrier

What does BYOC mean?

BYOC stands for Bringing Your Own Carrier, and involves a company using its existing telecom operator to send and receive calls, while using an external cloud platform (UCaaS or CCAAs) to manage switching functions, response groups, chat, and other smart features.

In short: you keep your operator -- but change the gear towards a more flexible cloud service.

When is BYOC a good choice?

BYOC is widely used by companies such as:

• Has long or advantageous contracts with the current operator
• Seems internationally, and want to use local operators in different countries
• Needs comply with legal requirements; or regulatory requirements around number portability, traffic data or data storage
• Has own SIP trunks and want to keep using them

This allows you to upgrade your communication platform without replacing the entire technical base.

Benefits of BYOC

✅ Flexibility — you choose which operator you want to use

✅ Cost control — keep existing contracts and discounts

✅ Rule Compliant — easier to comply with local requirements for e.g. emergency calls

✅ Global solutions — use different operators in different markets

✅ Seamless integration — connect the cloud service to existing trunks

How does BYOC work in practice?

In a BYOC setup, your operator connects via SIP to the cloud platform. This means that all calls going through the operator's network are also handled by the platform's functionalities — such as call logging, routing, referral or AI agent.

Usually this is handled via:

• SIP trunks
• PBX Integration
• Operator connection through cloud peering or gateway

It requires some technical configuration, but provides high control over your telephony.

Frequently Asked Questions about BYOC

Do I have to have a specific operator to use BYOC?

No, many platforms are operator independent. The important thing is that your operator can be connected via SIP or other standardized connection.

What happens if my operator has operational disruptions?

At BYOC, you (or your operator) are responsible for the call route. The cloud platform handles the switching functions — but the traffic itself goes through the operator.

Is BYOC expensive to implement?

Not necessarily. It depends on the technical setup. For many companies, this is a way to avoid the cost of changing operators.

Does BYOC also work for contact centers?

Yes, especially for larger organizations that need custom call handling, local numbers and control over traffic.

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🧠 Want to know more about how lynes manages BYOC architecture and integration with external operators?

Read more about our features here or contact us and we will be happy to tell you more.