Smart AI solutions for modern telephony
AI is changing the way we work. With lynes, you get AI capabilities right into your telephony: automation, customer insights and smarter response. Without new apps. Without complicated projects. Just better results.
Lynes AI driver results
What happens when agents get time for what really counts?
With lynes AI, the job is easier and the results are better.
AI that understands conversations
Lynes AI analyzes every call in and helps you understand what customers actually need, without having to listen through everything.
Transcriptions
lynes AI listens to the conversations, analyzes the content and sets auto-tags. You will quickly find out what is being said and what needs to be done.
Smart AI Agents
Our AI agents handle calls for customer service or colleagues in a natural way, right in the platform.
AI that takes care of everything
Our AI agents can handle calls, web chats and emails, quickly, professionally and without losing the personal touch.
Let AI take care of customer dialogue
With AI agents in lynes, you answer frequently asked questions around the clock. Your customers get quick and accurate responses, while your team avoids repetitive tasks. Ideal for companies that want to offer better service with less effort.
Capture insights automatically
Every conversation carries valuable information, but most of it disappears. With lynes Conversation Intelligence, you get a new kind of overview. The conversations are automatically analyzed, transcribed and tagged with keywords.
AI agent as internal resource
lyne's AI agents can also be used internally. HR-Lina is an example — an AI agent that answers questions about holidays, wellness and policy. An accessible, helpful digital HR resource.
Scale with AI
With lynes, you can create AI agents that take calls, answer simple questions, and help customers instantly, even when no human is off-duty.
You choose the personality and knowledge base of the agent yourself, and can control when it is active: all the time, at queues or at night.
Different roles of AI agents:
- AI telephonist: Receives incoming calls, provides information and connects.
- Personal AI telephonist: Responds to direct numbers and sends messages when you can't answer.
- AI Support Agent: Responds to customer service questions, book appointments and make lookups against systems.
AI agents in all channels
AI agents in lynes work seamlessly across all channels telephony, email and web chat. Your customers get quick answers, no matter how they get in touch. At the same time, your team is relieved of simple questions and routine tasks, so they can focus on what really makes a difference.
The benefits of lightning's AI
Using AI in lynes isn't about vision of the future, it's about direct business benefit. AI agents can handle 30-50% of all incoming cases, saving time and resources.
At the same time, customers get faster responses, which increases satisfaction and strengthens your brand. With Conversation Intelligence, you get better decision support and can work more data-driven, without spending extra time on administration.
The result?
More efficiency, more satisfied customers and a telephony that really works for you.
Explore features of lynes AI
Lynes is packed with innovative features that will turn your client's workday into a breeze. With Lynes, you'll get the latest business phone technology from Sweden. Simply put - a carefree software that's both Lynes to use and simple to administrate.
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Text to speech
With lynes, everything is simple, even the audio files. A business switchboard usually needs audio files, ranging from response groups to queue messages. Instead of recording them ourselves, we've developed a service we think you'll like. With our smart Text to Speech feature, type the message you want, choose the voice and where it should be located. Easier than that, it doesn't get.
Text to speech
With lynes, everything is simple, even the audio files. A business switchboard usually needs audio files, ranging from response groups to queue messages. Instead of recording them ourselves, we've developed a service we think you'll like. With our smart Text to Speech feature, type the message you want, choose the voice and where it should be located. Easier than that, it doesn't get.
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Generate image
You can personalize your own avatar and background image with our built-in image generator.
Generate image
You can personalize your own avatar and background image with our built-in image generator.
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Personal AI telephonist
Personal AI telephonist only lets through important calls, blocks sales calls and takes messages. Perfect for uninterrupted focus without missing anything important.
Personal AI telephonist
Personal AI telephonist only lets through important calls, blocks sales calls and takes messages. Perfect for uninterrupted focus without missing anything important.
Conversational Intelligence (CI)
With Conversation Intelligence from lights, you never have to lose sight of important details from a conversation. We record, transcribe and summarize all your conversations so you can easily find the information!
Conversational Intelligence (CI)
With Conversation Intelligence from lights, you never have to lose sight of important details from a conversation. We record, transcribe and summarize all your conversations so you can easily find the information!
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Auto-etiketter
Auto-etiketter markerar viktiga samtal automatiskt, skickar notiser och ger dig koll direkt. Fungerar även för personliga nummer och manuell taggning.
Auto-etiketter
Auto-etiketter markerar viktiga samtal automatiskt, skickar notiser och ger dig koll direkt. Fungerar även för personliga nummer och manuell taggning.
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Translate messages
Do you only communicate in Swedish? Or can some communication be in English? With the help of AI, you can now translate messages directly in the app if there is something you are unsure about!
Translate messages
Do you only communicate in Swedish? Or can some communication be in English? With the help of AI, you can now translate messages directly in the app if there is something you are unsure about!
Frequently Asked Questions and Answers.
Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!
Of course, choose amongst several of our connected operators.
We did! And we are super proud of it. We control the product from start to end.
It works just as well on Windows, macOS, Linux, iOS & Android!
Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.
Contact us
Switch, Contact Center or AI? Lynes is all that -- and some more.
Lynes is more than just a business switchboard — it's a complete platform for customer communication and insights. Work smarter with AI agents, automated feeds, and everything in a single app
A selection of our customers
Interested? Talk with us today.
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