Smart AI solutions for modern telephony
AI is changing the way we work. With lynes, you get AI capabilities right into your telephony: automation, customer insights and smarter response. Without new apps. Without complicated projects. Just better results.
Lynes AI driver results
What happens when agents get time for what really counts?
With lynes AI, the job is easier and the results are better.
AI that understands conversations
Lynes AI analyzes every call in and helps you understand what customers actually need, without having to listen through everything.
Transcriptions
lynes AI listens to the conversations, analyzes the content and sets auto-tags. You will quickly find out what is being said and what needs to be done.
Smart AI Agents
Our AI agents handle calls for customer service or colleagues in a natural way, right in the platform.
AI that takes care of everything
Our AI agents can handle calls, web chats and emails, quickly, professionally and without losing the personal touch.
Let AI take care of customer dialogue
With AI agents in lynes, you answer frequently asked questions around the clock. Your customers get quick and accurate responses, while your team avoids repetitive tasks. Ideal for companies that want to offer better service with less effort.
Capture insights automatically
Every conversation carries valuable information, but most of it disappears. With lynes Conversation Intelligence, you get a new kind of overview. The conversations are automatically analyzed, transcribed and tagged with keywords.
AI agent as internal resource
lyne's AI agents can also be used internally. HR-Lina is an example — an AI agent that answers questions about holidays, wellness and policy. An accessible, helpful digital HR resource.
Scale with AI
With lynes, you can create AI agents that take calls, answer simple questions, and help customers instantly, even when no human is off-duty.
You choose the personality and knowledge base of the agent yourself, and can control when it is active: all the time, at queues or at night.
Different roles of AI agents:
- AI telephonist: Receives incoming calls, provides information and connects.
- Personal AI telephonist: Responds to direct numbers and sends messages when you can't answer.
- AI Support Agent: Responds to customer service questions, book appointments and make lookups against systems.
AI agents in all channels
AI agents in lynes work seamlessly across all channels telephony, email and web chat. Your customers get quick answers, no matter how they get in touch. At the same time, your team is relieved of simple questions and routine tasks, so they can focus on what really makes a difference.
The benefits of lightning's AI
Using AI in lynes isn't about vision of the future, it's about direct business benefit. AI agents can handle 30-50% of all incoming cases, saving time and resources.
At the same time, customers get faster responses, which increases satisfaction and strengthens your brand. With Conversation Intelligence, you get better decision support and can work more data-driven, without spending extra time on administration.
The result?
More efficiency, more satisfied customers and a telephony that really works for you.
Explore features of lynes AI
Lynes is packed with innovative features that will turn your client's workday into a breeze. With Lynes, you'll get the latest business phone technology from Sweden. Simply put - a carefree software that's both Lynes to use and simple to administrate.
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You can personalize your own avatar and background image with our built-in image generator.
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You can personalize your own avatar and background image with our built-in image generator.
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Personal AI telephonist
Personal AI telephonist only lets through important calls, blocks sales calls and takes messages. Perfect for uninterrupted focus without missing anything important.
Personal AI telephonist
Personal AI telephonist only lets through important calls, blocks sales calls and takes messages. Perfect for uninterrupted focus without missing anything important.
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Translate messages
Do you only communicate in Swedish? Or can some communication be in English? With the help of AI, you can now translate messages directly in the app if there is something you are unsure about!
Translate messages
Do you only communicate in Swedish? Or can some communication be in English? With the help of AI, you can now translate messages directly in the app if there is something you are unsure about!
AI-supportagent
AI-supportagenten tar hand om samtal och chattar, löser vanliga frågor direkt eller eskalerar smidigt med sammanfattning. Effektiv support som imponerar på dina kunder.
AI-supportagent
AI-supportagenten tar hand om samtal och chattar, löser vanliga frågor direkt eller eskalerar smidigt med sammanfattning. Effektiv support som imponerar på dina kunder.
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
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Rephrase text
Sloppy, stressed or lazy? There are various reasons for needing help with better writing messages. With the help of AI, you get, among other things, the ability to rephrase, expand or make the text more formal.
Rephrase text
Sloppy, stressed or lazy? There are various reasons for needing help with better writing messages. With the help of AI, you get, among other things, the ability to rephrase, expand or make the text more formal.
Frequently Asked Questions and Answers.
Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!
AI-agenterna i Lynes Contact Center hanterar vanliga frågor och enklare ärenden dygnet runt, vilket frigör tid för era agenter att fokusera på mer komplexa och värdeskapande kundkontakter.
Våra AI-agenter analyserar inkommande ärenden i realtid, förstår sammanhanget och ger relevanta svar eller utför åtgärder direkt. De kan hantera allt från enklare frågor till komplexa processer – och lär sig hela tiden för att bli ännu bättre.
Ja, AI-agenterna kan tränas på ert eget material, som guider, produktbeskrivningar och interna rutiner. Det gör att svaren blir mer precisa och anpassade efter ert sätt att arbeta.
Om AI-agenten inte hittar en lösning skickas ärendet vidare till en mänsklig agent med en sammanfattning av konversationen. Kunden slipper upprepa sig och ni får all relevant information direkt.
Våra AI-agenter kan göra mycket mer än att bara svara på frågor. De bokar möten, ger produktinformation, hanterar ärenden via chatt och e-post – och kan till och med fungera som AI-telefonist. Ni bestämmer själva hur stor del av inkommande ärenden de tar hand om, till exempel 30–50 %. Resultatet? Mer tid och energi över för ert team att fokusera på det som verkligen räknas.
Våra AI-agenter analyserar inkommande ärenden i realtid, förstår sammanhanget och ger relevanta svar eller utför åtgärder direkt. De kan hantera allt från enklare frågor till komplexa processer – och lär sig hela tiden för att bli ännu bättre.
All data som hanteras i lynes lagras säkert i Sverige och krypteras både under överföring och lagring. En del data kan processas i EU, exempelvis samtalstranskriberingar. Vi följer GDPR och högsta branschstandarder för att skydda er information. Det betyder att ni alltid kan lita på att kund- och företagsdata är i trygga händer.
Contact us
Switch, Contact Center or AI? Lynes is all that -- and some more.
Lynes is more than just a business switchboard — it's a complete platform for customer communication and insights. Work smarter with AI agents, automated feeds, and everything in a single app
A selection of our customers
Interested? Talk with us today.
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