What does Mobile First mean in cloud based communication?
Mobile First is a design and technology approach that starts with the mobile as the main platform, not the computer. All functions, interfaces and experiences are optimised for mobile use from the start, and only then adapted to larger screens such as desktops or tablets.
Within UCaaS and CCaaS, Mobile First means voice and video calls work seamlessly in mobile apps, support queues and chat can be managed on the go, notifications are clear and fast, and no important function requires you to sit at a desk.
Who benefits from Mobile First?
It especially benefits field technicians, salespeople on the move, couriers and drivers, and customer service staff who move between office and home. For these roles the mobile is the main work tool, and a platform that does not work well on mobile slows them down.
How lynes is built for mobile
At lynes, Mobile First is not just a concept, it is part of our DNA. The platform is built from the ground up with mobile as the main platform and developed in house. You can answer in response groups, join a video meeting and check a colleague's availability, all right in the app, as part of our features. You get the full UCaaS and CCaaS experience in your pocket.
Frequently asked questions about Mobile First
What does Mobile First mean in concrete terms?
That the solution is designed to work perfectly on mobile from the start, not just made mobile friendly afterwards.
Is the lynes mobile app as powerful as the desktop version?
Yes. You can manage calls, response groups, chat and meetings right on mobile with the same functionality as on desktop.
Does Mobile First also work for contact centers?
Yes. It suits teams working remotely, in store or in the field.
What is the difference between Mobile First and mobile adaptation?
Mobile adaptation is often a simplified version of something built for desktop. Mobile First builds for mobile from the start.
Want to see how lynes works on mobile? Explore our features or contact us for a demo.
