Presence

‍What does Presence mean in telephony?

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Presence -- or citação as it is often called in Swedish — is a function in corporate communications that shows the user's availability in real time. Statuses such as “Available,” “Busy,” or “In Meeting” signal whether someone can receive a call or needs to be referred further.

In many systems, presence updates automatically, for example, when you enter a meeting in the calendar, participate in a call, or are inactive for an extended period of time.

🔗 Do you want to know more about how lyne's reference function works in practice? Read more here

Why is Presence used?

Presence makes it easier to:

• Avoid disturbing colleagues who are in a meeting
• Automatically direct calls to the right person
• Letting AI agents act if someone is busy
• Reduce errors or wait times
• Get a better overview of response teams and support teams

It is a key component of cloud-based communications (UCaaS) solutions, where fast response and the right call flow are crucial.

This is how the reference is used in practice

Citation is often integrated with:

• The calendar (e.g. Outlook or Google)
• Mobile app or computer
• Softphone or switchboard
• Automatic rules (e.g. silent mode after 17.00)

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Presence FAQ (citations)

What is the difference between status and citation?

You choose the status yourself (“Available”), while referrals are often automatically updated based on your calendar or activity.

Does Presence work with a mobile app?

Sí, más moderne UCaaS soluciones de pantalla y actualizar o seu referencia en el móvil — perfecto para trabajo hybride.

Can AI agents read presence?

Sí, puede, por exemplo, waiter, conectar o seguir se buso — fornecer un experiencia smoother para el caller.

Is referral the same thing as absentee notification?

It's not really. Citation is dynamic and is updated on an ongoing basis, while an absence message is usually manual and time-bound.

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🧠 Wanna see how lynes uses presence and referral to optimize call handling and availability?

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