Salesforce

CRM & ERT

Get a full overview of all calls right in Salesforce. The integration detects incoming calls, logs them automatically, and syncs data between lynes and Salesforce.

Salesforce integration — Avoid duplication and take full control of the customer dialogue

Lynes' Salesforce integration every call becomes an opportunity to provide better service — without extra administration. As soon as someone calls, you get one automatic matching against your CRM and instantly see who the customer is, what you have previously talked about and what cases are open.

Calls are automatically logged to the right contact in Salesforce, meaning the entire team always sees the latest interaction without anyone having to spend time on manual registration. In addition, the information is displayed both in lynes and in Salesforce, so you have full history and overview no matter where you work.

The integration works seamlessly, keeping all data up to date in real-time — from calls and notes to meetings and business opportunities. This is perfect for sales, support and customer service who wants to work smarter and faster.

Benefits of Lynes Salesforce Integration

Customer information directly on incoming calls — view name, company and history without searching manually
Automatic call log — no more forgotten notes or double registrations
Full synchronization between systems — calls, meetings and notes are updated in real time
Better follow-up — history available in both lynes and Salesforce

Smart features

Automated matchmaking against CRM on incoming and outgoing calls
Call log with time, call duration and AI summaries via Conversation Intelligence
Sync activities like meetings, business, and notes from Salesforce to lynes
Complete history for easier follow-up and better customer experience

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Frequently asked questions and answers

Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!

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Can we move our current subscriptions to lynes?

Of course, choose amongst several of our connected operators.

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Who has developed the lynes app?

We did! And we are super proud of it. We control the product from start to end.

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Where do you store the data?

We store it in Sweden, with all the necessary encryptions.

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On what platforms can I use the app?

It works just as well on Windows, macOS, Linux, iOS & Android!

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Do you offer a free trial?

Of course, start your free trial here.

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Which operators work with lynes?

Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.

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Do I need to log calls manually in Salesforce? ‍

No, all calls are automatically logged at the correct contact with time, length and summation.

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Can I see customer information before responding? ‍

Yes, lynes matches incoming calls against Zoho and displays the information instantly.

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Does it work for both sales and support? ‍

Absolutely, the integration is valuable for any role dealing with customer contact.

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Do appointments and notes sync as well? ‍

Yes, all activities in Salesforce are synced to lynes for a complete overview.

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Related Integrations

Integrate Lynes with your favorite tools, applications, and apps.

GIPHY

GIPHY is one of the largest libraries of gifs on the net. Don't say it in words, send a GIF instead. And do it directly in your chats in lynes.

HubSpot

HubSpot offers a platform that combines marketing, sales, customer service and CRM. Our smart integration enables lightning to retrieve and present data to the person answering incoming calls.

Dropbox

Connect Dropbox to lynes and get a seamless workflow for the files, documents, and folders you manage in Dropbox.

Microsoft 365

Microsoft Office 365 is a complete office suite in the cloud. It provides all the applications that businesses need such as Excel, Outlook, Word, SharePoint and more. L'integrazione tra Office 365 e Lynes è facile da lavorare per il proprietà.

Microsoft Teams

With our Microsoft Teams integration, you'll never have to worry about disruptive phones if you're sitting in a call or meeting. We've created a smart integration that retrieves your line status inside Teams and presents it in the app. Por cura, todo é mantenido automáticamente, o única que necesito é activa es activar.

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Collaboration tool or a phone system? Lynes is both.

Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.

A selection of our customers

Interested? Talk with us today.

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