Zoho CRM

CRM & ERT

Get even more out of your CRM system by integrating Zoho with lightning. With Zoho integration active, you get access to a caller ID and automatic call logging.

Zoho Integration — More Efficient Customer Management and Better Service

Med lynes' Zoho integration You are always prepared when the phone rings. The system makes a automatic search in your CRM and instantly shows who is calling, their history and any open cases. This allows you to provide a personal and professional service from the first second — without manually searching for information.

When the integration is active, calls are automatically logged to the right contact in Zoho CRM. You and your colleagues can see exactly who last talked to the customer and what was discussed, eliminating the risk of duplication or missed documentation.

The information is available both in lynes and in Zoho, giving a complete history and smoother follow-up. The integration keeps all data up to date in real-time — from calls and meetings to notes and business opportunities — so you're always working with accurate and up-to-date information.

Benefits of Zoho integration in lynes

Customer information directly on incoming calls — see name, company and history instantly
Automatic call log — no more manual notes or forgotten data
Full sync between lynes and Zoho — all data is updated in real time
Better follow-up — complete history in both systems for smoother customer dialogue

Smart features

Automatic matching against Zoho CRM on incoming and outgoing calls
Call log with time, call duration and AI summaries via Conversation Intelligence
Sync meetings, business, and notes from Zoho to lynes
Ability to follow the entire customer journey without leaving lynes

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Frequently asked questions and answers

Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!

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Can we move our current subscriptions to lynes?

Of course, choose amongst several of our connected operators.

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Who has developed the lynes app?

We did! And we are super proud of it. We control the product from start to end.

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Where do you store the data?

We store it in Sweden, with all the necessary encryptions.

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On what platforms can I use the app?

It works just as well on Windows, macOS, Linux, iOS & Android!

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Do you offer a free trial?

Of course, start your free trial here.

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Which operators work with lynes?

Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.

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Vilken data loggas?

Samtalsdata och ev. summeringar från Conversation Intelligence.

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Hur aktiverar jag integrationen?

Den aktiveras på organisationsnivå via Insights.

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Do we need to log calls manually in Zoho? ‍

No, all calls are automatically logged at the correct contact, with time, length and summation.

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Can I see customer information before responding? ‍

Yes, lynes matches incoming calls against Zoho and displays the information instantly.

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Collaboration tool or a phone system? Lynes is both.

Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.

A selection of our customers

Interested? Talk with us today.

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