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Call recording
Record all your conversations, or just some, it's up to you! With our call recording service, you can choose automatic recording or manual, you can also choose to record some response groups while others are not recorded. The flexible service is easy to administer and it is done just as easily in the mobile as in the computer and of course it complies with MiFID II
BĂ€ttre service
Fokusera pÄ samtalen
Automatisera inspelningen sÄ att ni slipper hantera det manuellt. Mer tid till det som verkligen spelar roll
SÀkerstÀll compliance
Samtalen lagras krypterat och uppfyller gÀllande regelverk som MiFID II, vilket gör regelefterlevnad enkel och trygg.
Höj kunskapsnivÄn
Analysera inspelade samtal för att coacha teamet, identifiera förbÀttringsomrÄden och lyfta kunddialogen till nÀsta nivÄ.
Mer information
- Krypterad lagring som följer MiFID II, med möjlighet att anpassa lagringstid och ÄtkomstrÀttigheter.
- Lagra upp till 30 000 samtal per anvÀndare och 300 000 per svarsgrupp, med möjlighet att exportera samtal via webhook och hantera meta-data externt.
- VÀlj mellan automatisk eller manuell inspelning, styr inspelning via hÀnvisningar och vÀlj vilka nummer som ska spelas in.
Frequently asked questions and answers
Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!
Por cura, seleccionar entre varios operadores connectivas.
We did! And we are super proud of it. We control the product from start to end.
We store it in Sweden, with all the necessary encryptions.
It works just as well on Windows, macOS, Linux, iOS & Android!
Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.
All our data is stored in Sweden. In order to enable transcribing, depending on the provider, we may send the data outside Sweden, in the EU, and sometimes outside the EU, such as the USA.
Yes, you can choose between automatic and manual recording and control which users, response groups, or specific numbers to cover.
Yes, all recordings are stored encrypted and comply with applicable security and compliance requirements, including MiFID II.
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You decide the storage period yourself based on the company's needs and regulatory requirements.
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Yes, you can export calls via webhook and also manage metadata externally.
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Related Features
lynes is packed with innovative features that will turn your client's workday into a breeze. With lynes, you'll get the latest business phone technology from Sweden. Simply put - a carefree software that's both lynes to use and simple to administrate.
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Analytics
Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.
Analytics
Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Conversation Intelligence
With lynes Conversation Intelligence, every meeting is recorded, transcribed, and summarized so you never miss key details and can easily find the information you need.
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Conversation Intelligence
With lynes Conversation Intelligence, every meeting is recorded, transcribed, and summarized so you never miss key details and can easily find the information you need.
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AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
Analytics
Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.
Analytics
Conversation Intelligence
With lynes Conversation Intelligence, every meeting is recorded, transcribed, and summarized so you never miss key details and can easily find the information you need.
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Conversation Intelligence
Contact Us
Collaboration tool or a phone system? Lynes is both.
Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.
A selection of our customers
Interested? Talk with us today.
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