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Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Automatically identify important calls with smart labels. Get an overview, trigger alerts, and don't have to listen through conversations manually.
Capture what's important in conversations automatically
With lightning Auto-Labels you get a full handle on what is being said in the conversations without having to listen through them manually. By combining transcriptions with smart AI logic, calls can be automatically tagged with relevant labels, completely without manual input.
Has a customer expressed dissatisfaction, shown interest in a particular service, or asked questions about a contract? Then the call will be assigned a label that directly shows what has been discussed — so you can quickly act appropriately.
Why use auto-labels?
- Saves tijd — avoid listening through conversations manually
- Quick overview — see directly what was said and how the conversation went
- Act on signals Respond quickly to dissatisfaction, interest, or critical issues
- Support for Coaching Use concrete examples to develop the team
- Follow trends over time — discover patterns and recurring themes in customer dialogues
This is how auto-labels work in lights
Behind the function is something we call Prompts — short instructions that control what the AI should listen for. Examples of prompts can be:
- “Customer Expresses Frustration”
- “Questionnaire de terminación”
- “Showing interest in additional services X”
When a call matches the content of a prompt, the label is automatically triggered and associated with the call. You can also choose to send notifications directly to a manager or colleague, along with the transcript, audio file, and all labels.
Funzione può essere attivato anche per le numero di personali e per chiamate in gruppi di risposta e supporto.
Examples of uses
- Supporto cliente — quickly detect conversations with dissatisfied customers and act proactively
- Salas Identify leads that show interest in specific products
- Quality Assurance — flag conversations with contractual issues or sensitive matters
- Coaching — give agents feedback with concrete examples from real conversations
Funktionen
1. Automated call tagging
The AI lists for predefined signals and tags the calls with relevant labels.
2. Promptos personalizados
Create custom instructions that reflect your company's needs and priorities.
3. Notificação
Send calls and labels to the right people for quick feedback.
4. Completion manuale
Add extra labels as needed to give more context to a conversation.
Frequently asked questions and answers
Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!
Of course, choose amongst several of our connected operators.
We did! And we are super proud of it. We control the product from start to end.
We store it in Sweden, with all the necessary encryptions.
It works just as well on Windows, macOS, Linux, iOS & Android!
Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.
Du skriver en prompt som beskriver vad AI:n ska lyssna efter. När den upptäcker det i ett samtal, märks det upp automatiskt med en etikett.
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Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
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With lynes Conversation Intelligence, every meeting is recorded, transcribed, and summarized so you never miss key details and can easily find the information you need.
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Conversation Intelligence
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An answer group from lynes is more than just opening hours, it is an advanced, yet easy-to-manage part of your business switchboard that reduces the risk of you missing calls.
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Telephony
Take your telephony to the next level when you connect your response groups to the Lynes Contact Center. This gives you access to tons of smart functionality designed to improve your service.
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Contact Us
Collaboration tool or a phone system? Lynes is both.
Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.
A selection of our customers
Interested? Talk with us today.
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