Callback

With Callback, your customers don't have to wait for their turn in line, they can simply choose the callback and keep their place in the queue!

Business Phone System

Erbjud bättre service

Minska väntetid

Ge kunder möjlighet att bli uppringda istället för att vänta i kö, för en smidigare upplevelse.

Ingen hantering

Automatiska återuppringningar sker direkt när det blir kundens tur, vilket minskar risken för missade samtal.

Anpassat för er

Välj manuell eller automatisk callback och ställ in ringstrategier och bekräftelser som passar era behov.

Mer information

Skicka automatiskt ett bekräftelse-SMS till kunden när en callback-begäran registrerats.
Välj hur agenter ska hantera callback-samtalen, inklusive ringordning och maximala väntetider.
Stöd för både manuell callback via samtalsloggen och automatisk callback som sköts helt av systemet.

Frequently asked questions and answers

Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!

! 01

Can we move our current subscriptions to flash?

Por cura, seleccionar entre varios operadores connectivas.

! 01

Who has developed the lynes app?

We did! And we are super proud of it. We control the product from start to end.

! 01

Where do you store the data?

We store it in Sweden, with all the necessary encryptions.

! 01

On what platforms can I use the app?

It works just as well on Windows, macOS, Linux, iOS & Android!

! 01

Do you offer a free trial?

Of course, start your free trial aqui.

! 01

Which operators work with lynes?

Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.

! 01

How does the automatic callback work?

When it is the client's turn, a call to the agent is initiated. The agent will first hear a voice message before the call is disconnected to the customer.

! 01

Can we personalize messages to customers?

Yes, it is possible to customize confirmation SMS and voice messages that are played for both agent and customer.

Related Features

lynes is packed with innovative features that will turn your client's workday into a breeze. With lynes, you'll get the latest business phone technology from Sweden. Simply put - a carefree software that's both lynes to use and simple to administrate.

Auto Labels

Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.

Auto Labels

Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.

Wallboard

Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!

Wallboard

Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!

Share calls

With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.

Share calls

With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.

Analytics

Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.

Analytics

Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.

AI telephonist

With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!

AI telephonist

With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!

Conversation Intelligence

With lynes Conversation Intelligence, every meeting is recorded, transcribed, and summarized so you never miss key details and can easily find the information you need.

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Conversation Intelligence

With lynes Conversation Intelligence, every meeting is recorded, transcribed, and summarized so you never miss key details and can easily find the information you need.

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Conversation Intelligence

With lynes Conversation Intelligence, every meeting is recorded, transcribed, and summarized so you never miss key details and can easily find the information you need.

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Conversation Intelligence

With Conversation Intelligence from lights, you never have to lose sight of important details from a conversation. We record, transcribe and summarize all your conversations so you can easily find the information!

Analytics

Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.

Analytics

Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.

Collaboration tool or a phone system? Lynes is both.

Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.

A selection of our customers

Interested? Talk with us today.

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