Telephony

Take your telephony to the next level when you connect your response groups to the Lynes Contact Center. This gives you access to tons of smart functionality designed to improve your service.

Contact Center

All företagskommunikation i en plattform

Med telefoni i lynes får du allt du behöver för att hantera företagets samtal på ett modernt, flexibelt och kostnadseffektivt sätt. Vår molnbaserade växel samlar mobiltelefoni, IP-telefoni och växelfunktioner i samma plattform – helt integrerat med chatt, video och kontaktcenter. Resultatet blir en sömlös kommunikation där du kan arbeta var som helst, på vilken enhet som helst.

All telefoni i molnet – inga krångliga installationer

Lynes telefoni bygger helt på molnteknik. Du slipper dyra telefonväxlar och komplicerad hårdvara. Allt sköts via lynes app eller datorprogram och fungerar direkt i mobilen, surfplattan eller datorn.

Flexibel och professionell växel

Svarsgrupper – fördela samtal automatiskt till rätt person eller team.
Hänvisningar – visa när du är upptagen, på lunch eller tillgänglig.
Click to call – ring direkt från webben, CRM eller e-post.
Vidarekoppling och köhantering – ge kunderna bästa möjliga upplevelse, även när det är högt tryck.
Ändra visningsnummer – välj vilket nummer som ska visas när du ringer ut, perfekt för kampanjer eller olika avdelningar.
Utländska nummer – ge medarbetare i andra länder lokala nummer och full funktionalitet, precis som i Sverige.

Full kontroll och överblick

Se realtidsdata över samtal, köer och agentstatus direkt i lynes. Följ upp samtalshistorik, lyssna på inspelningar och använd rapporter för att optimera både kundservice och försäljning.

Telefoni som växer med dig

Oavsett om du är ett mindre företag eller en stor organisation kan lynes anpassas efter dina behov. Lägg enkelt till nya användare, nummer eller funktioner – utan att byta system.

Koppla ihop lynes med ditt CRM

Integrera lynes telefoni med ert CRM-system, som HubSpot, Salesforce eller liknande. Du får full ärendehistorik, kan ringa direkt från kundkortet och spara all kommunikation på rätt plats automatiskt.

Säkerhet och kvalitet

Alla samtal går via krypterade, högkvalitativa VoIP-anslutningar för tydligt ljud och hög driftsäkerhet. Du kan dessutom spela in samtal, lagra dem enligt gällande regelverk och analysera dem med lynes AI för att höja kvaliteten på kunddialogen.

Integrerat med resten av lynes

Telefoni i lynes är en del av hela plattformen. Du kan ringa, skicka meddelanden, hålla videomöten och hantera ärenden från samma ställe. Inga externa system behövs.

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Frequently asked questions and answers

Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!

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Can we move our current subscriptions to lynes?

Of course, choose amongst several of our connected operators.

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Who has developed the lynes app?

We did! And we are super proud of it. We control the product from start to end.

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Where do you store the data?

We store it in Sweden, with all the necessary encryptions.

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On what platforms can I use the app?

It works just as well on Windows, macOS, Linux, iOS & Android!

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Do you offer a free trial?

Of course, start your free trial here.

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Which operators work with lynes?

Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.

Inga FAQs att visa

Related Features

lynes is packed with innovative features that will turn your client's workday into a breeze. With lynes, you'll get the latest business phone technology from Sweden. Simply put - a carefree software that's both lynes to use and simple to administrate.

Conversation Intelligence

With lynes Conversation Intelligence, every meeting is recorded, transcribed, and summarized so you never miss key details and can easily find the information you need.

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Conversation Intelligence

With lynes Conversation Intelligence, every meeting is recorded, transcribed, and summarized so you never miss key details and can easily find the information you need.

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AI telephonist

With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!

AI telephonist

With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!

Share calls

With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.

Share calls

With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.

Analytics

Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.

Analytics

Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.

Wallboard

Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!

Wallboard

Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!

Auto Labels

Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.

Auto Labels

Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.

Conversation Intelligence

With lynes Conversation Intelligence, every meeting is recorded, transcribed, and summarized so you never miss key details and can easily find the information you need.

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Conversation Intelligence

With Conversation Intelligence from lights, you never have to lose sight of important details from a conversation. We record, transcribe and summarize all your conversations so you can easily find the information!

Collaboration tool or a phone system? Lynes is both.

Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.

A selection of our customers

Interested? Talk with us today.

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