Conversational Intelligence (CI)
With Conversation Intelligence from lights, you never have to lose sight of important details from a conversation. We record, transcribe and summarize all your conversations so you can easily find the information!
Smartare kommunikation
En personlig assistent
CI spelar in, transkriberar och summerar alla dina samtal åt dig och gör dem tillgängliga direkt i samtalsloggen. På så sätt minskar du risken för missade deadlines och glömda offertförfrågningar.
Ta tempen på kundtjänst
Som supervisor kan du snabbt skumma igenom dagens summerade samtal och hitta gemensamma nämnare för att på så sätt kunna ta fler datadrivna beslut i hur ni kan effektivisera er kundtjänst.
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Fånga detaljerna i varje samtal
Nu kan du enkelt gå tillbaka och hitta dina samtal via den inbyggda sökfunktionen i appen, vet du att ni pratade om “Solceller” kan du söka på just det och få upp samtalen där det nämns.
Mer information
- Alla samtal som hanteras av CI transkriberas och blir tillgängliga i text.
- Alla samtal blir summerade för snabb överblick. Summeringarna kan även loggas automatiskt i ert CRM.
- Som användare eller agent i en svarsgrupp kan du enkelt söka fram samtal genom att använda nyckelord eller fraser du minns.
Frequently asked questions and answers
Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!
Of course, choose amongst several of our connected operators.
We did! And we are super proud of it. We control the product from start to end.
It works just as well on Windows, macOS, Linux, iOS & Android!
Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.
Användare: enbart användaren med licensen aktiv kommer åt samtalen. Ingen kontoägare eller superadmin kan läsa eller lyssna på samtalen.Svarsgrupper: Varje svarsgrupp konfigureras separat, därför kan åtkomsten variera. T.ex. en supervisor i en svarsgrupp har man åtkomst till alla samtal medan agenterna enbart har åtkomst till sina samtal i den gruppen.
Transkriberingen sker inte i realtid, men snudd på. Efter avslutat samtal kan det ta ca 5-10 sekunder innan transkribering och sammanfattning är gjord, då dyker det upp automatiskt på samtalet i samtalsloggen eller svarsgruppen.
Ja, kontakta er administratör eller säljare så kan de aktivera en test-licens.
Related Features
lynes is packed with innovative features that will turn your client's workday into a breeze. With lynes, you'll get the latest business phone technology from Sweden. Simply put - a carefree software that's both lynes to use and simple to administrate.
Conversational Intelligence (CI)
With Conversation Intelligence from lights, you never have to lose sight of important details from a conversation. We record, transcribe and summarize all your conversations so you can easily find the information!
Conversational Intelligence (CI)
With Conversation Intelligence from lights, you never have to lose sight of important details from a conversation. We record, transcribe and summarize all your conversations so you can easily find the information!
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Auto-etiketter
Auto-etiketter markerar viktiga samtal automatiskt, skickar notiser och ger dig koll direkt. Fungerar även för personliga nummer och manuell taggning.
Auto-etiketter
Auto-etiketter markerar viktiga samtal automatiskt, skickar notiser och ger dig koll direkt. Fungerar även för personliga nummer och manuell taggning.
Analytics
Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.
Analytics
Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
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Text to speech
With lynes, everything is simple, even the audio files. A business switchboard usually needs audio files, ranging from response groups to queue messages. Instead of recording them ourselves, we've developed a service we think you'll like. With our smart Text to Speech feature, type the message you want, choose the voice and where it should be located. Easier than that, it doesn't get.
Text to speech
Contact Us
Collaboration tool or a phone system? Lynes is both.
Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.
A selection of our customers
Interested? Talk with us today.
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