Dashboard

Our dashboard will be your new best friend, never ever has it been so easy to view and monitor response groups in real time. How is the group performing, how many customers are in the queue and have you followed up on all the calls? All these questions and many more can be easily answered by looking in our built-in dashboard.

Business Phone System

Synliggör er data

Beslut i realtid

Se aktuella köer, agentstatus och KPI:er i en överblick och agera direkt på datan vid behov.

Följ samtalsflödet

Med flowchart får du en tydlig bild av pågående samtal, tillgängliga agenter och eventuella missade samtal som kräver uppföljning.

Maximera teamets effektivitet

Se hur många samtal varje agent hanterar, deras tillgänglighet och prestation för att optimera bemanningen.

Mer information

Få en visuell översikt över samtalsdata med kategorier som missade, vidarekopplade och uppföljda samtal.
Se varje agents tillgänglighet, pågående samtal, svarsfrekvens och tid tills de blir redo igen.
Identifiera samtal som kräver åtgärd och följ upp missade samtal enkelt, direkt i flowcharten.

Frequently asked questions and answers

Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!

! 01

Can we move our current subscriptions to lynes?

Of course, choose amongst several of our connected operators.

! 01

Who has developed the lynes app?

We did! And we are super proud of it. We control the product from start to end.

! 01

On what platforms can I use the app?

It works just as well on Windows, macOS, Linux, iOS & Android!

! 01

Do you offer a free trial?

Of course, start your free trial here.

! 01

Which operators work with lynes?

Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.

! 01

Kan jag se hur enskilda agenter presterar?

Ja, Dashboarden ger detaljerad statistik per agent, inklusive svarsfrekvens, pågående samtal och tillgänglighet.

! 01

Hur hjälper Dashboard oss att nå våra KPI:er?

Dashboarden visar era valda KPI:er i realtid, så att ni kan agera snabbt och anpassa teamets insatser när det behövs.

Related Features

lynes is packed with innovative features that will turn your client's workday into a breeze. With lynes, you'll get the latest business phone technology from Sweden. Simply put - a carefree software that's both lynes to use and simple to administrate.

Auto-etiketter

Auto-etiketter markerar viktiga samtal automatiskt, skickar notiser och ger dig koll direkt. Fungerar även för personliga nummer och manuell taggning.

Auto-etiketter

Auto-etiketter markerar viktiga samtal automatiskt, skickar notiser och ger dig koll direkt. Fungerar även för personliga nummer och manuell taggning.

Analytics

Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.

Analytics

Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.

AI telephonist

With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!

AI telephonist

With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!

Share calls

With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.

Share calls

With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.

Wallboard

Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!

Wallboard

Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!

Conversational Intelligence (CI)

With Conversation Intelligence from lights, you never have to lose sight of important details from a conversation. We record, transcribe and summarize all your conversations so you can easily find the information!

Conversational Intelligence (CI)

Analytics

Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.

Analytics

Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.

Collaboration tool or a phone system? Lynes is both.

Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.

A selection of our customers

Interested? Talk with us today.

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