Everything you need is within reach
Forget long take-off distances, initial costs and cumbersome onboarding. We create the right conditions from the start and connect your remote team in no time. You can then choose whether you want to further customize the solution or integrate some of your favorite apps.
Increase productivity
Lynes allows you to seamlessly communicate across teams, in projects and live chats. You can easily share calls to a colleague and choose to attach any call recording to reduce lead times and avoid misunderstandings. Instead of calling each other, you can chat directly in the thread about the matter.
Lynes can also automatically log calls against a CRM — so you always keep track of who is calling in and who last spoke to the customer.
Available, appointment or VAB?
Your activity status tells your colleagues if you're available, sitting in a meeting, or having a conversation. You can control it manually or automatically — it's up to you! Your availability can also determine whether you should be able to answer calls from the corporate switchboard.
Build productive teams remotely
You avoid long email threads when you set up channels for your team, projects, and departments.
Stay connected with video & teleconferencing
Daily meetings, reconciliations or the presentation? No matter what, you can use lyne's built-in conferencing to keep the team together when you're working remotely.
Create measurable results and follow up in real time
Analytics from lynes allows you to track your set goals, both retrospectively and in real time, for agents. You get full control of how fast you respond, how many calls are waiting in line, which agent takes the most incoming or outgoing calls, and much more.
Even if the agents work in the office or at home, the data is always up to date and it does not matter if they call from the mobile or the computer!
