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Call log
Get a clear overview of all your conversations! The call log in lynes is filled with all your data and you can easily find calls for users, response groups and even recordings!
Maximera er telefoni
Snabba svar
Med kraftfulla sök- och filtreringsfunktioner hittar du rÀtt samtal direkt. Ingen mer slöseri med tid pÄ att leta i lÄnga samtalslistor.
Skapa vinnare
Med leaderboard och statistiköversikter kan du se vilka som presterar bÀst och identifiera förbÀttringsomrÄden, perfekt för att driva teamets utveckling.
Dela med er
Dela samtal och inspelningar smidigt i chatt eller via SMS, sÄ att teamet kan dra lÀrdom och förbÀttra kunddialogen direkt.
Mer information
- Se samtalshistorik per anvÀndare och svarsgrupp, komplett med samtalsdetaljer och prestandadata.
- Exportera samtalsdata till Excel eller masseditera poster för enkel hantering och dokumentation.
- TillgÄng till transkriberingar frÄn Conversation Intelligence och inspelade samtal för djupare analys, förutsatt rÀtt behörighet.
Frequently asked questions and answers
Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!
Por cura, seleccionar entre varios operadores connectivas.
We did! And we are super proud of it. We control the product from start to end.
We store it in Sweden, with all the necessary encryptions.
It works just as well on Windows, macOS, Linux, iOS & Android!
Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.
âą Users: View their own call log in detail. âą Agent: See all calls in their assigned response groups. âą Supervisor: Has access to all calls in assigned groups. âą Authorized users: Can search and listen to all calls within your organization, except private voicemail.
Select the call you want to share and send it easily via chat or SMS, with or without recording depending on permissions.
You can search by number, user, answer group, date and several other parameters. The filters can be combined to quickly find exactly the call you are looking for.
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Oh, absolutely! You'll have access to real-time statistics and historical data to track performance and identify areas for improvement. The service is called Analytics
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Yeah, it's perfect for that. You can select sample conversations and share them directly with your team to improve customer dialogue.
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Related Features
lynes is packed with innovative features that will turn your client's workday into a breeze. With lynes, you'll get the latest business phone technology from Sweden. Simply put - a carefree software that's both lynes to use and simple to administrate.
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Analytics
Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.
Analytics
Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Conversation Intelligence
With lynes Conversation Intelligence, every meeting is recorded, transcribed, and summarized so you never miss key details and can easily find the information you need.
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Conversation Intelligence
With lynes Conversation Intelligence, every meeting is recorded, transcribed, and summarized so you never miss key details and can easily find the information you need.
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Analytics
Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.
Analytics
Contact Us
Collaboration tool or a phone system? Lynes is both.
Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.
A selection of our customers
Interested? Talk with us today.
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