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IVR
An IVR ensures that your calls go to the right department from the start. Our IVR is easy to manage and can be easily tailored to your needs.
Better Service with lynes IVR
Faster customer support
Callers can easily choose which department they want to reach through a simple menu. This reduces waiting times and ensures they get the right help faster.
Always accessible
Manage all IVR settings directly in lynes, whether you’re on mobile or desktop. Update menus, add new options, and schedule changes anytime, from any device.
Plan ahead
Schedule future exceptions such as holidays or vacation periods so your IVR messages are always up to date and customers receive accurate information.
More information
- Customize your menu options to fit your company’s needs.
- Automatically generate professional voice messages — no need to record your own.
- Plan and schedule IVR updates directly in the lynes app.
lynes IVR gives your customers a smoother experience and your team a smarter, more efficient way to manage incoming calls.
Frequently asked questions and answers
Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!
Por cura, seleccionar entre varios operadores connectivas.
We did! And we are super proud of it. We control the product from start to end.
We store it in Sweden, with all the necessary encryptions.
It works just as well on Windows, macOS, Linux, iOS & Android!
Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.
You make all changes directly in lynes from your mobile or PC, without having to contact support.
Yes, you can schedule future deviations such as holidays, holidays or temporary opening hours.
Enter the message, select voice and language
Related Features
lynes is packed with innovative features that will turn your client's workday into a breeze. With lynes, you'll get the latest business phone technology from Sweden. Simply put - a carefree software that's both lynes to use and simple to administrate.
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Conversation Intelligence
Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer från ett samtal. Vi spelar in, transkriberar och summerar alla era samtal så att du enkelt kan söka fram informationen!
Conversation Intelligence
Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer från ett samtal. Vi spelar in, transkriberar och summerar alla era samtal så att du enkelt kan söka fram informationen!
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Analytics
Lynes Analytics is a powerful built-in tool that lets you track performance in real time — from queued calls to average response times — giving you instant insights into your response groups.
Analytics
Lynes Analytics is a powerful built-in tool that lets you track performance in real time — from queued calls to average response times — giving you instant insights into your response groups.
Telephony
Take your telephony to the next level when you connect your response groups to the Lynes Contact Center. This gives you access to tons of smart functionality designed to improve your service.
Telephony
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Opening hours
In lynes, you can easily schedule and update your opening hours with just a few taps. And you update them just as easily, no matter where you are.
Opening hours
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Answer Groups
An answer group from lynes is more than just opening hours, it is an advanced, yet easy-to-manage part of your business switchboard that reduces the risk of you missing calls.
Answer Groups
Contact Us
Collaboration tool or a phone system? Lynes is both.
Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.
A selection of our customers
Interested? Talk with us today.
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