Call log

Get a clear overview of all your conversations! The call log in lynes is filled with all your data and you can easily find calls for users, response groups and even recordings!

Business Phone System

Maximera er telefoni

Snabba svar

Med kraftfulla sök- och filtreringsfunktioner hittar du rätt samtal direkt. Ingen mer slöseri med tid på att leta i långa samtalslistor.

Skapa vinnare

Med leaderboard och statistiköversikter kan du se vilka som presterar bäst och identifiera förbättringsområden, perfekt för att driva teamets utveckling.

Dela med er

Dela samtal och inspelningar smidigt i chatt eller via SMS, så att teamet kan dra lärdom och förbättra kunddialogen direkt.

Mer information

Se samtalshistorik per användare och svarsgrupp, komplett med samtalsdetaljer och prestandadata.
Exportera samtalsdata till Excel eller masseditera poster för enkel hantering och dokumentation.
Tillgång till transkriberingar från Conversation Intelligence och inspelade samtal för djupare analys, förutsatt rätt behörighet.

Frequently asked questions and answers

Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!

! 01

Can we move our current subscriptions to lynes?

Of course, choose amongst several of our connected operators.

! 01

Who has developed the lynes app?

We did! And we are super proud of it. We control the product from start to end.

! 01

On what platforms can I use the app?

It works just as well on Windows, macOS, Linux, iOS & Android!

! 01

Do you offer a free trial?

Of course, start your free trial here.

! 01

Which operators work with lynes?

Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.

! 01

Vem har tillgång till samtalsloggen?

• Användare: Ser sin egen samtalslogg i detalj. • Agent: Ser alla samtal i sina tilldelade svarsgrupper. • Supervisor: Har tillgång till samtliga samtal i tilldelade grupper. • Behöriga användare: Kan söka och lyssna på alla samtal inom organisationen, förutom privata röstbrevlådor.

! 01

Hur delar jag samtal från loggen?

Välj det samtal du vill dela och skicka det enkelt via chatt eller SMS, med eller utan inspelning beroende på behörighet.

Related Features

lynes is packed with innovative features that will turn your client's workday into a breeze. With lynes, you'll get the latest business phone technology from Sweden. Simply put - a carefree software that's both lynes to use and simple to administrate.

Conversational Intelligence (CI)

With Conversation Intelligence from lights, you never have to lose sight of important details from a conversation. We record, transcribe and summarize all your conversations so you can easily find the information!

Conversational Intelligence (CI)

Auto-etiketter

Auto-etiketter markerar viktiga samtal automatiskt, skickar notiser och ger dig koll direkt. Fungerar även för personliga nummer och manuell taggning.

Auto-etiketter

Auto-etiketter markerar viktiga samtal automatiskt, skickar notiser och ger dig koll direkt. Fungerar även för personliga nummer och manuell taggning.

Wallboard

Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!

Wallboard

Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!

Share calls

With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.

Share calls

With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.

AI telephonist

With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!

AI telephonist

With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!

Analytics

Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.

Analytics

Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.

Analytics

Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.

Analytics

Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.

Collaboration tool or a phone system? Lynes is both.

Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.

A selection of our customers

Interested? Talk with us today.

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