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Callback
With Callback, your customers don't have to wait for their turn in line, they can simply choose the callback and keep their place in the queue!
Erbjud bättre service
Minska väntetid
Ge kunder möjlighet att bli uppringda istället för att vänta i kö, för en smidigare upplevelse.
Ingen hantering
Automatiska återuppringningar sker direkt när det blir kundens tur, vilket minskar risken för missade samtal.
Anpassat för er
Välj manuell eller automatisk callback och ställ in ringstrategier och bekräftelser som passar era behov.
Mer information
- Skicka automatiskt ett bekräftelse-SMS till kunden när en callback-begäran registrerats.
- Välj hur agenter ska hantera callback-samtalen, inklusive ringordning och maximala väntetider.
- Stöd för både manuell callback via samtalsloggen och automatisk callback som sköts helt av systemet.
Frequently asked questions and answers
Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!
Of course, choose amongst several of our connected operators.
We did! And we are super proud of it. We control the product from start to end.
It works just as well on Windows, macOS, Linux, iOS & Android!
Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.
När det är kundens tur initieras ett samtal till agenten. Agenten får först höra ett röstmeddelande innan samtalet kopplas ut till kunden.
Ja, det går att anpassa bekräftelse-SMS och röstmeddelanden som spelas upp för både agent och kund.
Related Features
lynes is packed with innovative features that will turn your client's workday into a breeze. With lynes, you'll get the latest business phone technology from Sweden. Simply put - a carefree software that's both lynes to use and simple to administrate.
Auto-etiketter
Auto-etiketter markerar viktiga samtal automatiskt, skickar notiser och ger dig koll direkt. Fungerar även för personliga nummer och manuell taggning.
Auto-etiketter
Auto-etiketter markerar viktiga samtal automatiskt, skickar notiser och ger dig koll direkt. Fungerar även för personliga nummer och manuell taggning.
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Conversational Intelligence (CI)
With Conversation Intelligence from lights, you never have to lose sight of important details from a conversation. We record, transcribe and summarize all your conversations so you can easily find the information!
Conversational Intelligence (CI)
With Conversation Intelligence from lights, you never have to lose sight of important details from a conversation. We record, transcribe and summarize all your conversations so you can easily find the information!
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Analytics
Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.
Analytics
Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.
Conversational Intelligence (CI)
With Conversation Intelligence from lights, you never have to lose sight of important details from a conversation. We record, transcribe and summarize all your conversations so you can easily find the information!
Conversational Intelligence (CI)
Analytics
Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.
Analytics
Contact Us
Collaboration tool or a phone system? Lynes is both.
Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.
A selection of our customers
Interested? Talk with us today.
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