Softphone — a phone without a phone
A softphone (from telefoon software) is a digital phone that runs in an app or browser instead of through a physical device. It uses Voice over IP (VoIP) technology to make and receive calls over the internet.
You can use a softphone in your:
- Computer
- Mobile phone
- Tablet
- Browsers
The interface often looks like a regular phone -- with number keypad, call log, contacts and messages.
What is a softphone used for?
Softphones are used by both companies and individuals who want:
- Flexibility — you can call from any device
- Mobility — you are not tied to the office landline
- Integration — softphones can be connected to CRM, calendar and collaboration tools
- Remote work — an obvious solution for hybrid teams
It is especially common in UCaaS (Unified Communications as a Service), where the softphone becomes the hub for all communications.
Advantages of softphones
✅ Available everywhere As long as you have the internet
✅ Costs less — no expensive hardware required
✅ Easy to update — new features rolled out directly in the app
✅ Environmentally friendly — fewer physical devices, less e-waste
✅ User friendly — often with the same interface on mobile and computer
How does lynes fit in?
At Lynes, we work with a mobile-first think, which means that the softphone experience is optimized to work just as well on the mobile as on the PC. Our solutions make it possible to:
- Respond in response groups from mobile
- Participate in video meetings directly in the app
- Switch seamlessly between devices
- Using AI-powered features in the conversation
Frequently asked questions about softphones
Do I have to have a headset to use a softphone?
You can use a speaker and microphone, but a headset provides better sound quality and less interference — especially in open environments.
Is the softphone safe to use?
Yes, as long as you use a trusted solution with encryption and authentication. Many companies also have VPN support for extra protection.
Can I use a softphone abroad?
Yay! If you have an internet connection, the softphone works just like at home — perfect for business trips or remote work.
What happens if I lose my network in the middle of a call?
Some systems -- like lynes -- are built to handle transitions between networks or reconnect automatically if coverage is lost.
🧠 Want to know more about how softphone works in lynes?
Read about our functions or contact us and we will be happy to tell you more.
