WebRTC

‍WebRTC stands for Web Real-Time Communication and is an open standard that allows real-time communication through the browser — without downloading anything. This means that you can make calls, have video meetings or chat directly from a website or app, without installing applications or plugins.

The technology is used today in everything from customer service chats and video support to in-house tools such as web-based softphones and contact center panels. For the end user, the experience is simple: click and talk — done in seconds.

WebRTC works in most modern browsers and is supported on both desktop and mobile.

Why is WebRTC important for UCaaS and CCAAs?

In cloud-based communications, such as UCaaS (Unified Communications as a Service) and CCAAs (Contact Center as a Service), WebRTC a basic building block. It makes it possible to create contact solutions such as:

• Works directly in the browser
• Requires minimal technical knowledge from the end user
• Is cross-platform (PC, Mac, iOS, Android, and more)
• Can be adapted to support, sales and internal calls

This means that companies can offer chat, voice calls and video calls directly on the website — without the customer needing anything more than their browser. The result? Less friction and shorter path to contact.

WebRTC and Security

The security of WebRTC is not optional — it's built-in. All communication via WebRTC is encrypted, both in terms of media (voice/video) and signaling (e.g. call initiation and routing). This makes the technology suitable even for companies that handle sensitive information or need to comply with data protection rules such as GDPR.

So WebRTC is not only smooth — it's also secure.

How lynes uses WebRTC

Hos Lynes we use WebRTC to enable voice and video calls directly in the browser. For example, you can:

• Get a call directly from a support feed on your website
• Using our softphone in the tab — no applications needed
• Run HD video meetings with screen sharing and noise cancellation
• Provide seamless contact with your customers, no matter where they are

All this happens directly in lynes — without the end user having to download anything.

‍

WebRTC FAQ

What is WebRTC in simple words?

It's a technology that allows you to make calls, chat and have video calls right in the browser — without installing anything.

Does WebRTC work on mobile?

Yes, WebRTC works in mobile browsers as well as apps — and requires no installation on the user's part.

Is WebRTC safe?

Yep. All communications via WebRTC are encrypted by default, making it a secure choice even for companies with high demands.

What is required to use WebRTC?

You just need a modern browser. The user clicks on a link — and is up and running instantly, without any plugin or installation files.

‍

‍

📞 Want to learn more about how we integrate real-time communication into your feeds?

Take a look at our features for video calls and meetings or contact us for a demo.

‍