WebRTC stands for Web Real-Time Communication and is an open standard that makes real time communication possible through the browser, with no downloads. You can make calls, run video meetings or chat directly from a website or app, without installing software or plugins.
The technology is used today in everything from customer service chats and video support to internal tools such as web based softphones and contact center panels. For the end user it is simple: click and talk, done in seconds. WebRTC works in most modern browsers and is supported on both desktop and mobile.
Why is WebRTC important for UCaaS and CCaaS?
In cloud based communication such as UCaaS and CCaaS, WebRTC is a fundamental building block. It makes it possible to create contact solutions that:
- Work directly in the browser.
- Require minimal technical knowledge from the end user.
- Are cross platform, on PC, Mac, iOS and Android.
- Can be adapted to support, sales and internal calls.
This means companies can offer chat, voice calls and video calls directly on the website, without the customer needing anything more than their browser. The result is less friction and a shorter path to contact.
WebRTC and security
Security in WebRTC is built in. All communication is encrypted, both for media such as voice and video and for signaling such as call initiation and routing. That makes the technology suitable even for companies that handle sensitive information or need to follow data protection rules such as GDPR.
How lynes uses WebRTC
At lynes we use WebRTC to enable voice and video calls directly in the browser. For example, you can:
- Be called directly from a support flow on your website.
- Use our softphone in the browser, with no software needed.
- Run HD video meetings with screen sharing and noise cancellation.
- Offer smooth contact with your customers, wherever they are.
Frequently asked questions about WebRTC
What is WebRTC in simple words?
It is a technology that lets you call, chat and have video calls directly in the browser, without installing anything.
Does WebRTC work on mobile?
Yes. WebRTC works in mobile browsers and in apps, and needs no installation from the user.
Is WebRTC secure?
Yes. All communication is encrypted by default, which makes it a safe choice even for companies with high demands.
What do you need to use WebRTC?
You only need a modern browser. The user clicks a link and is up and running instantly, with no plugins or installation files.
Want to know more about how we build real time communication into your flows? Explore our features or contact us for a demo.
