Answering service

Telephony

With our answering service, you never miss a call. Our professional agents ensure that your customers always receive a quick and personal response when you and your colleagues are unable to respond.

Alltid tillgängliga och professionella

Inga fler missade samtal, långa telefonköer eller frustrerade kunder. Med svarsservice i lynes får ni en flexibel lösning som säkerställer att varje samtal tas emot och hanteras – även när ni är upptagna, har hög belastning eller behöver avlastning.

Tjänsten fungerar som en förlängning av ert eget team och kan skalas upp eller ner beroende på säsong, kampanjer eller förändrade affärsbehov. Det ger er mer tid att fokusera på det ni gör bäst, samtidigt som kunderna får ett snabbt och professionellt bemötande varje gång.

Fördelar med svarsservice i lynes

Inga missade affärsmöjligheter – varje samtal besvaras, även vid möten eller hög belastning
Flexibel kapacitet – skala upp eller ner beroende på behov och säsong
Proffsigt bemötande – svarspersonalen agerar som en del av ert företag
Smidig integration – svarsservice får tillgång till relevant information och hänvisningar

Tre smarta tjänstealternativ

Växeltjänst – outsourca hela växeln och låt professionella telefonister koppla samtal, ta meddelanden och ge information i ert namn.
Kundservice – få förstklassig service vid belastningstoppar, inklusive produkt- och tjänsteinformation.
Telefonpassning – perfekt vid möten eller upptagna linjer. Meddelanden skickas direkt till er via e-post eller sms.

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Frequently asked questions and answers

Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!

! 01

Can we move our current subscriptions to lynes?

Of course, choose amongst several of our connected operators.

! 01

Who has developed the lynes app?

We did! And we are super proud of it. We control the product from start to end.

! 01

Where do you store the data?

We store it in Sweden, with all the necessary encryptions.

! 01

On what platforms can I use the app?

It works just as well on Windows, macOS, Linux, iOS & Android!

! 01

Do you offer a free trial?

Of course, start your free trial here.

! 01

Which operators work with lynes?

Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.

! 01

Hur meddelas vi om inkommande samtal?

Ni får meddelanden via e-post eller sms med all relevant information för att kunna återkoppla när det passar.

! 01

Kan vi välja hur svarsservice hanterar våra samtal?

Ja, ni kan anpassa tjänsten utifrån era behov, från enkel telefonpassning till komplett kundservice.

Related Integrations

Integrate Lynes with your favorite tools, applications, and apps.

Microsoft Teams

With our Microsoft Teams integration, you'll never have to worry about disruptive phones if you're sitting in a call or meeting. We've created a smart integration that retrieves your line status inside Teams and presents it in the app. Of course, everything is handled automatically, the only thing you need to do is activate it.

Microsoft 365

Microsoft Office 365 is a complete office suite in the cloud. It provides all the applications that businesses need such as Excel, Outlook, Word, SharePoint and more. The integration between Office 365 and lynes makes work easier for the entire company.

Slack

Are your customers or suppliers in slack? Then you can easily sync one or more of your Lynes channels directly with their slack channels to communicate freely across the platforms. Be one of the bunch with our smart integration!

HubSpot

HubSpot offers a platform that combines marketing, sales, customer service and CRM. Our smart integration enables lynes to retrieve and present data to the person answering incoming calls.

GIPHY

GIPHY is one of the largest libraries of gifs on the net. Don't say it in words, send a GIF instead. And do it directly in your chats in lynes.

HubSpot

HubSpot offers a platform that combines marketing, sales, customer service and CRM. Our smart integration enables lynes to retrieve and present data to the person answering incoming calls.

Microsoft 365

Collaboration tool or a phone system? Lynes is both.

Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.

A selection of our customers

Interested? Talk with us today.

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