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Priority calls
Priority calls in response groups arrive faster so important customers get faster help. Ideal for customer service and business-critical matters.
Priority calls — give important customers first in the queue
Not all conversations are as urgent. With lynes priority calls In response groups, you can automatically prioritize important customers, special cases, or internal numbers in the response queue. The system places them at the top of the queue in real time, so agents see them first and can respond faster.
It's perfect for businesses that want to give VIP clients and critical cases the attention they deserve — without manually sorting incoming calls.
Why use priority calls?
- Faster response to key customers — increase the level of service where it matters most
- Automated prioritization — don't manually move calls
- Reduced risk of missed trades — let the system highlight important issues directly
- Flexible settings — choose which numbers, case types or labels to prioritize
- Better customer experience — provide security and quick response to those who need it most
This is how priority calls work in lynes
When a priority call rings in, it automatically ends up at the top of the answer queue. The agents see it right away and can respond before other matters.
You can prioritize calls based on:
- VIP Clients — particularly important business contacts
- Internal numbers — Ensure fast communication within the organization
- Specific case types — for example, support levels or ongoing contracts
- Auto Labels — calls flagged in previous contacts
Everything happens in real time and without manual management.
Examples of uses
- Critical business — ensure that important agreements do not fall between the chairs
- Partner and key customers — give them the service they expect
- Urgent and urgent matters Ensure a quick response when it comes to
- VIP Management — combine with lynes VIP number for maximum control
Features
1. Automatic queue prioritization
Calls from selected sources are placed at the top of the queue instantly.
2. Flexible prioritisation rules
Choose based on numbers, case types, internal calls, or auto labels.
3. Real-time control
All prioritization occurs immediately when the call comes in.
4. Seamless integration into response groups
Works directly in lynes without additional systems or complicated settings.
Frequently asked questions and answers
Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!
Of course, choose amongst several of our connected operators.
We did! And we are super proud of it. We control the product from start to end.
We store it in Sweden, with all the necessary encryptions.
It works just as well on Windows, macOS, Linux, iOS & Android!
Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.
När en agent tillhör flera svarsgrupper styr prioriteringen vilka samtal som ska tas emot först. Samtal från den högre prioriterade gruppen kommer alltid först.
Related Features
lynes is packed with innovative features that will turn your client's workday into a breeze. With lynes, you'll get the latest business phone technology from Sweden. Simply put - a carefree software that's both lynes to use and simple to administrate.
Analytics
Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.
Analytics
Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Conversation Intelligence
With lynes Conversation Intelligence, every meeting is recorded, transcribed, and summarized so you never miss key details and can easily find the information you need.
Conversation Intelligence
With lynes Conversation Intelligence, every meeting is recorded, transcribed, and summarized so you never miss key details and can easily find the information you need.
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
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Answer Groups
An answer group from lynes is more than just opening hours, it is an advanced, yet easy-to-manage part of your business switchboard that reduces the risk of you missing calls.
Answer Groups
Telephony
Take your telephony to the next level when you connect your response groups to the Lynes Contact Center. This gives you access to tons of smart functionality designed to improve your service.
Telephony
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Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Auto Labels
Contact Us
Collaboration tool or a phone system? Lynes is both.
Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.
A selection of our customers
Interested? Talk with us today.
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