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VIP & Internal calls
Always release VIP numbers and internal calls — you decide which referrals to allow which calls.
VIP number — let's go of what's important, block the rest
With lightning Number VIP You have full control over which calls should always reach you, regardless of reference. You choose which contacts to prioritize, so that they can reach you even if you are marked as busy or in a meeting.
It's perfect for ensuring that important people — such as the boss, key customers or your child's school — always arrive, while allowing you to focus on work and block out disruptive conversations.
Why use VIP numbers?
- Never miss important calls Decide who will always reach you
- Full control over availability — self-control per reference
- Flexible for changing situations — let through VIP calls even when you're busy
- Separate from common feeds — only affects personal conversations
- Perfect for both work and personal life — combine professional and personal needs
This is how VIP numbers work in lightning
You mark important contacts as VIPs in lynes and then choose which referrals will allow their conversations to go through. For example, VIP calls can be released even when your status is Busy or Meetup.
VIP settings apply only to personal calls and do not affect response groups or shared numbers, so your shared feeds will continue to function as usual.
Examples of uses
- The manager or management team Make sure they can always reach you.
- Chiave Clients — give your most important business contacts direct access
- Family and Children's School Ensure important private conversations always go through
- Critical Job Roles — easy support or hotline numbers get ahead of the queue
The function
1. Mark contacts as VIP
Select the person who is the most important person to visit, irrespective of the reference.
2. Steer by reference
Decide which referrals VIP calls should be let through.
3. Internal calls
Let colleagues reach you even when you're busy — you choose when it comes to.
4. Applicable to personal conversations only
It does not affect calls to response groups or shared numbers.
Frequently asked questions and answers
Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!
Of course, choose amongst several of our connected operators.
We did! And we are super proud of it. We control the product from start to end.
We store it in Sweden, with all the necessary encryptions.
It works just as well on Windows, macOS, Linux, iOS & Android!
Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.
Det är ett nummer du markerat som extra viktigt – till exempel chefen eller en kund. Du bestämmer själv när det ska gå igenom.
Related Features
lynes is packed with innovative features that will turn your client's workday into a breeze. With lynes, you'll get the latest business phone technology from Sweden. Simply put - a carefree software that's both lynes to use and simple to administrate.
Analytics
Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.
Analytics
Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Conversation Intelligence
With lynes Conversation Intelligence, every meeting is recorded, transcribed, and summarized so you never miss key details and can easily find the information you need.
Conversation Intelligence
With lynes Conversation Intelligence, every meeting is recorded, transcribed, and summarized so you never miss key details and can easily find the information you need.
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
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Block number
Easily block annoying numbers and avoid interruptions. You choose who gets to call -- and who doesn't. Works on both group numbers and personal numbers.
Block number
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Priority calls
Priority calls in response groups arrive faster so important customers get faster help. Ideal for customer service and business-critical matters.
Priority calls
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Contact Us
Collaboration tool or a phone system? Lynes is both.
Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.
A selection of our customers
Interested? Talk with us today.
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