Market-Leading Business Phone System

Med bearbetningstider i lynes får agenterna tid att avsluta ärenden i lugn och ro innan nästa samtal kopplas fram.

Med lynes abonnemang ringer och surfar du fritt inom EU.

Med Click to call i lynes ringer du direkt från datorn med ett klick.

Med 5G i lynes abonnemang får du snabbare surf, lägre fördröjning och bättre uppkoppling på fler platser.

Med datakort från lynes kan du enkelt koppla fler enheter till företagets mobilabonnemang.

Med eSIM från lynes blir det enklare än någonsin att komma igång med mobiltelefoni.

Med Internationella nummer får ni en gemensam telefonilösning för alla företagets kontor, oavsett var era kontor finns.

Släpp alltid fram VIP-nummer och interna samtal – du bestämmer vilka hänvisningar som ska tillåta vilka samtal.

Prioriterade samtal i svarsgrupper kommer fram snabbare så viktiga kunder får snabbare hjälp. Perfekt för kundtjänst och affärskritiska ärenden.

Blockera störiga nummer enkelt och slipp avbrott. Du väljer vem som får ringa – och vem som inte gör det. Fungerar på både gruppnummer och personliga nummer.

Auto-etiketter markerar viktiga samtal automatiskt, skickar notiser och ger dig koll direkt. Fungerar även för personliga nummer och manuell taggning.

Do you only communicate in Swedish? Or can some communication be in English? With the help of AI, you can now translate messages directly in the app if there is something you are unsure about!

With lynes Survey, you can conduct everything from simple customer surveys to more advanced studies. Our survey tool is built into lynes and you can create a survey directly on your mobile!

In lynes, you can easily schedule and update your opening hours with just a few taps. And you update them just as easily, no matter where you are.

Personal AI telephonist only lets through important calls, blocks sales calls and takes messages. Perfect for uninterrupted focus without missing anything important.

With VoIP, you can easily use all the switching features you're used to, even if you don't have coverage or you're in a country with expensive call rates. Caller, har telefonens eller videoconferenze, og maken video. VoIP is fully integrated into the switch, meaning you won't miss out on any services while using it.

Gives your customers the opportunity to chat with you directly on your website! Incoming messages are easily handled by the agents directly in lights and not in a third-party system.

Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!

Development talks, meetings or interviews? lynes provides you with stable, noise-free and full HD video meetings and video conferencing. Creating and connecting to meetings is easy and hassle-free. In addition, you can easily switch from an ongoing teleconference to video conferencing. If you want to visualize an idea or process, you can easily share your screen during the video conference.

Take your telephony to the next level when you connect your response groups to the Lynes Contact Center. This gives you access to tons of smart functionality designed to improve your service.

Forward your calls manually or via activity control from your computer, mobile, or tablet.

With lynes, everything is simple, even the audio files. A business switchboard usually needs audio files, ranging from response groups to queue messages. Instead of recording them ourselves, we've developed a service we think you'll like. With our smart Text to Speech feature, type the message you want, choose the voice and where it should be located. Easier than that, it doesn't get.

Creating a conference call in lynes is very simple and you can create it directly from your mobile, tablet or computer. It takes just a few keystrokes and you can easily invite both internal and external participants. You can also create a conference through an ongoing call.

An answer group from lynes is more than just opening hours, it is an advanced, yet easy-to-manage part of your business switchboard that reduces the risk of you missing calls.

To facilitate the administration of your telephony in lynes, we have created a smart and user-friendly self-service that is available in the app. In the self-service, which is always included in your subscription, you can easily manage settings, keep track of your subscriptions and manage users. Together with our fast support, it keeps your lead times down and simplifies for you as a customer.

Screen sharing simply means that you share the content on your screen with others. lynes has a built-in and safe feature for this and you do not have to use third-party solutions.

Get a clear overview of all your conversations! The call log in lynes is filled with all your data and you can easily find calls for users, response groups and even recordings!

If you want to be able to send SMS to one or more people at the same time, then these are the features for you. For example, you can send SMS from a response group with its own sender to a contact group or number.

Record all your conversations, or just some, it's up to you! With our call recording service, you can choose automatic recording or manual, you can also choose to record some response groups while others are not recorded. The flexible service is easy to administer and it is done just as easily in the mobile as in the computer and of course it complies with MiFID II

You can create a personal IVR activity, which you can use for the “Press X to use” function and much more.

The voicemail in lynes gives you the same functionality as the voicemail you are used to. You also get a visual overview of your messages and choose which messages you want to listen to, save or delete — and in what order.

Sloppy, stressed or lazy? There are various reasons for needing help with better writing messages. With the help of AI, you get, among other things, the ability to rephrase, expand or make the text more formal.

Our smart Outlook add-in enables you to book a Lynes conference directly through Outlook.

Exchange number, mobile or landline direct number? In lynes, you and your colleagues easily choose for themselves which numbers to display outwardly - and when.

lynes offers an audio experience out of the ordinary - gone are the nicks and noise. We use the latest technology for qualitative transmission of voice data, which means that you and your callers always have a call experience with good sound quality. In addition, the sound maintains the same high quality, regardless of whether you use your computer, mobile phone or tablet to make calls.

Business Phone System that is easy to use and easy to administer. Our smart app helps you take full control of all your calls — whether you want to answer them or not. The built-in self-service makes it easy to adjust, add and remove opening hours, response groups, and IVR menus.

With our built-in cost centers function, you can easily create a clear invoice according to your wishes and set cost centers.

Is your colleague busy or available? With lynes, you always have full track of your colleagues and their line status whether they are in a call, video call, telephone, or video conference. This means that you, or your receptionist, always see in real time whether the person is on call or not before a call is forwarded. You'll see line status whether you're using lynes on your mobile, tablet, or computer.

Changing your Activity status in lynes is super easy and can be done just as well from your mobile phone, tablet or computer. The reference always changes in real time.

An IVR ensures that your calls go to the right department from the start. Our IVR is easy to manage and can be easily tailored to your needs.

With Conversation Intelligence from lights, you never have to lose sight of important details from a conversation. We record, transcribe and summarize all your conversations so you can easily find the information!

With lynes it's lynes to create a group chat with your colleagues and even external participants. It gives you digital workspace for you, your colleagues, partners, and customers. From there you can conduct video conferences, share your screen, and share files.

With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.

You can personalize your own avatar and background image with our built-in image generator.

AI-supportagenten tar hand om samtal och chattar, löser vanliga frågor direkt eller eskalerar smidigt med sammanfattning. Effektiv support som imponerar på dina kunder.

With us, you can easily keep track of your common contacts at the company by creating shared contacts in different groups. You can create several different groups with shared contacts and give access to those who need it!

With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!

With lynes, you can streamline your internal work by sharing files in the conversations that affect them. In addition, when you share files and documents, you can add important context that you don't get when browsing folders. This will also make it easier to find the file.

Our dashboard will be your new best friend, never ever has it been so easy to view and monitor response groups in real time. How is the group performing, how many customers are in the queue and have you followed up on all the calls? All these questions and many more can be easily answered by looking in our built-in dashboard.

Disturbing background noise in conversations and conferences? Not with lynes! Activate our built-in noise cancellation and you'll remove much of the disturbed light whether you're working at home, in the office or in a café.

Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.

With Callback, your customers don't have to wait for their turn in line, they can simply choose the callback and keep their place in the queue!

Make your workday even more efficient with Lynes' smart workday settings that make sure you always have the right reference in the app.